8/26/23
Pay for parking and still get the BOOT!
So the complex is under new management and it has been good so far till this morning. I get ready for work and go out to my car at 6:30 am Saturday and I find a tire boot on my truck ? I'm parked in the spot I pay 20.00 a month for and all three of my cars have been registered with the office since 5.15.23 . I could see if I parked in a spot of another tenant ,but the spot I pay for monthly? I do have a parking permit on my visor but the parking agent said he couldn't find it so I had to pay 80... .00 dollars to unlock my car and make it to work late. I have to open all the gates and let employees in for work and now that has been delayed and everyone is late for work now because of this inconvenience. The complex can avoid this by monitoring cars parked in supposed to be vacant spots and giving the tow company the spot numbers that should not have a car in it. Very frustrated this morning. If they rectify this situation this posting will be removed!!!!!!!!
Review from Apartments.com
6 People Found This Helpful
Property Manager at Trailhead Apartments responded to this review
Hello there! We can understand your frustration with this situation. We would like the opportunity to talk and investigate your feedback further. Please contact us at trailhead@cornerstonerent.com We’ll work with you to resolve any issues you have.