Brentford at The Mile

Great experience so far living here! Maintenance is fast — bathtub reglazing was done quickly right after I moved in, and a window screen installation was handled within 2 days (non-urgent request). Staff (leasing and maintenance) has always been polite and helpful with any questions. The property is calm and quiet, common areas are nice, and the gym is a real highlight.

Leasing agents are rude, showed disrespectful behavior to visitors/ future tenants. Some areas, public furniture are not well kept.

When Sentinenal took over as the management company the level of service has been horrible. Really bad communication and no care for their residents. Took them forever over 6 months to get one of the only three elevators working. They had a recent fire alarm "drill" that they only notified residents by email. They need to post signs in elevators and doors so no one misses it. When the "test" happened they let it run for over 10 minutes. So residents were wondering it was real where people were... taking their pets outside. A test should only be 1-2 minutes tops. Pets get stressed and one employee of management was so inconsiderate saying it was not long at all and giving am attitude. This should never happen if you have good customer oriented service. If you do not want frustration do not move here. In this case be weary of this book with a nice cover. It looks all nice but they charge alot here where yiu would expect better service/support. Read More

As someone with 8 months of experience, I can say for sure that everything is rosy as long as you don't have any problems.

It has an extremely careless management. Here are the reasons.

1 - I was forced to wait 4 weeks instead of getting my money back due to a payment problem caused by their own mistakes. I can't even imagine the problems I would have had if I had waited 4 weeks to pay.

2 - I changed apartments but despite it being written in the contract, I was fined $250 without any... evidence, I guess Brentford needs even 1 cent :)

3 - The garbage rooms are literally filthy, your own garbage can be considered hygienic when compared to a garbage room.

4 - You can't use the elevator whenever you need it because someone is constantly moving, and you can see how right I am from what I wrote here.

I'm forced to stay because the contract is still ongoing, I'll leave as soon as it ends. Read More

There won't be any security cameras even in the garage, it is public (they charge for it, but there is no difference from street parking.)
They're not responsible for any item.
Four elevator exists but is hard to use (broken & unavailable).
Loud music is constantly coming from other houses, but no one intervenes.

I wish I hadn't moved.