Compass at City Center

Poor response from office.if you can catch them, phone calls are ignored. Not exactly motivated to handle problems.
Maintenance takes weeks and multiple calls, which gets old. They claim to be short staffed, but does it really take almost a year to hire?
Keeping the hallways,and entrance clean is non existent. We're on week 4 and absolutely filthy. I guess trash, food, something thrown up on the steps, looks like clumps of fur and trash on the floor. Apparently the trash can full of trash... and left continually is acceptable even in 100° Temps and foul smelling. Odd that the other 11 apartments keep theirs in as,per the lease. Who wouldn't want to be greated by that everytime you came in and out of your door.
Great job kettler.
Look elsewhere Read More

DO. NOT. MOVE. HERE!!! This is the most disgusting, unsanitary & just flat out filthy place that I have ever lived. We have seen every type of cockroach that you can imagine both inside and outside. In every room. Literally.

The management team here will tell you that they are “palmetto” bugs or “water bugs”, (don’t be fooled, this is a cockroach…you can easily google it) but I am not talking about those very large black cockroaches or “water bugs”. While those are literally crawling outside... everywhere & often make it inside as well - I am specifically talking about actual brown house roaches. It is so extreme, that I had to tape a net to the ceiling exhaust fans in both bathrooms, close the shower drains when not in use, and put duck tape over every single crack and hole in this apartment that I could find….and they STILL COME IN. Just last night I walked into the bathroom and found a large brown & red cockroach on my 1yr old sons toothbrush. Nothing feels sanitary here at this point. I literally want to throw everything away when we leave. There are reviews going back a DECADE about roaches, and all the management team will reply with is that “they do a weekly pest control spraying”.

Additionally, when we moved in - our apartment had a terrible smell of cigarettes, and there was literally visible TRASH in the kitchen, dirt and junk all over the floors…and this was a “renovated unit”. As others have said, they slapped on some lipstick at best. The pictures here are VERY deceiving.

They sent a cleaner over as we were moving in, but it’s still just filthy. Mind you, I have lived in several third world countries, and as a former Marine have been all around the country & experienced a LOT…but nothing quite like this.

There is a laundry list of issues with the apartment, things broken, dirt & grime, and the cockroaches…but I won’t even bother going into more detail about that.

***Here’s what you really need to know: If you are Active Duty Military, STAY AWAY!!!***

We received PCS orders to move across the country recently, and were informed that we will have to pay the following month’s rent in FULL…even though we will be long gone well before October 1st. This puts us in a financial hardship situation, as we are now paying for an apartment that we don’t live in, in addition to housing costs at our new location. Just ridiculous.

I deeply regret choosing to live here, and honestly thank GOD that we are leaving soon. Read More

On top of rent, you will be charged for freakishly high monthly water bills ($60/mo for a one bedroom!), weekly trash service ($25/mo), and liability insurance ($15/mo)? The location is great but the apartments and amenities are NOT worth the price.

There are roaches in the walls, in the appliances, in the plumbing and in the ceiling. Management is told us they would schedule a "special" pest control appointment for our apartment but we never heard back from them. Unless you like bugs, don't live here.

If could give these folks a 0 I would. The biggest concern I have is the SQUIRRELS in our walls. We put in work orders, called, and emailed several times. We were at one point told nothing could be done because it "was mating season" Another time we were told the issue had already been addressed. They never came to fix anything. I have pictures that how where they tore up our balcony and the insulation. There is hole in the roof where the tore up the roof to get inside. There is a... urine stain by one of the vents in the bedroom. We would wake up hearing them scratching the walls in the bedroom and the ceiling in the kitchen. This went on for at least two winters. We have email communications to prove this.

Further, we had big cockroaches outside and inside all the time. It took the whole building to complain about the cockroaches/water bugs outside and inside the building before they did anything. When they did do something about the cockroaches, they put a note on the door on a Friday evening to say we had until that Monday to remove our belongings from the cabinets and pets from the apartment. They did the same thing the next Friday evening. Communication was shoddy at best. When we moved out, we were told that we had to get the carpets cleaned and we could use any company we wanted, but they would assess damages and send a bill for cleaning. They ended up replacing the carpet and charging us over $200. I suspect this is a thing they do all the time. We requested to be there during the inspection. We never got a call regarding this. We were just sent a bill for over $400 dollars with different fees for electric, water, etc. We just paid it because we are just FED UP and tired with the whole situation. I'm sure this whole review will go unnoticed. But maybe someone will see it and think twice about renting here. I just hope they get the squirrel situation fixed at our apartment because I swear it sounded like some nights they were going to come through the walls. Read More