7/20/26
Without AC in the hottest July 4th and bad service attitude of management office
Our indoor temperature is 85 degrees even though the HVAC is set to 68 degrees. The system is clearly broken. We have a 2-year-old baby, yet our first emergency request resulted in a technician who just walked around, talked, and treated us as if we knew nothing about room temperatures. After a nightmare night in the heat, I called management to demand another technician at least add coolant to improve the situation. Instead, they claimed they had no control over it and kept passing the buck.... They offered no solution. They only care about taking your money, and the service you pay for is non-existent. They just do not want to listen to your complaim and help to solve it. And even cut my wording, or just hang up my calls. It is the worst attitude and the worst experience for my family. Update: I requested a hotel stay because I cannot wait for their bureaucracy to clear while risking my baby’s health for another day. They continued to play ping-pong with my requests until I finally had to call the police for assistance. This terrible experience completely ruined our July 4th holiday. Second update: after strong request, they finally sent techinian and give a portable hvac to mitigate a little to make it 77 degree in one room. but I have another two rooms that is super hot. and they refuse to provide more portable hvac. I really hope there can be a zero star review or even negative review.
Review from Apartments.com
Property Manager at Merrifield at Dunn Loring Station Apartments responded to this review
We understand how stressful it is to deal with high temperatures in your home, especially over a holiday weekend. Although a portable unit has been provided as a temporary measure, we recognize that it is not addressing the comfort of your entire... apartment and that our communication has added to your frustration. This is not the experience we want for any resident. Please contact our management office directly so we can review the service history, discuss your ongoing concerns, and work toward a resolution. We take your comfort and feedback seriously.