4/30/25
Awful Communication
They use a virtual agent (aka AI bot) to respond to their emails. This is not inherently a bad thing as many other properties use one, but the one they use feels like a teenager coded it for them. It doesn't give any helpful or relevant answers. It doesn't indicate anywhere that it is not a human. it doesn't even have a sign off greeting or signature in the email letting you know who it is. Many people are working during the leasing office hours or just want to ask a quick question so a working... email is the bare minimum if you want to engage with potential residents.
Review from Apartments.com
Property Manager at Ascend at Hilltop responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and any frustration caused during your email exchange with us. We want to clarify that all of our email communications are handled by real team... members—there is no AI or virtual agent involved in our responses.
We understand how important clear and helpful communication is, especially when time is limited and questions need quick answers. Your comments have highlighted an area where we can improve, and we truly appreciate that. We’re taking your feedback seriously and will be reviewing our email practices to ensure our responses are not only informative but also clearly human and personable.
Thank you again for bringing this to our attention. We’re committed to providing a better experience moving forward and hope to have the opportunity to assist you again soon.