Chandlers Bay Apartments

Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we understand how upsetting it can be to deal with a vehicle break-in—especially more than once.
Unfortunately, crime does not have an address and can occur in... any community. When incidents happen, it takes a collective effort to address unforeseen situations. We consistently encourage residents to report incidents to the Kent Police Department, notify our security team, and contact the office directly so concerns can be documented and addressed appropriately. Reporting these incidents plays a critical role in increasing patrols and awareness in the area.
We have sent multiple community-wide emails regarding recent activity, reinforcing a “see something, say something” approach and outlining the proper steps to take when situations arise. Open communication from residents is essential in helping us respond effectively.
Regarding enforcement matters, all policies—including towing and fines—are outlined in the lease agreement and are applied consistently to ensure fairness for the entire community.
While we cannot resolve matters through a public forum, we are always willing to review concerns directly and respectfully. Should you wish to discuss this further, we encourage you to reach out to the office.
— Chandler’s Bay Management Read More

I'm really sorry to hear about your experience, and I sincerely apologize for the frustration you've encountered. It’s disappointing to hear that the renovations and move-in process did not meet your expectations. We strive to provide a seamless... experience for all of our residents, and it sounds like we missed the mark in your case.

Your feedback about the kitchen drawers, application process, and move-in readiness are all valuable, and I will make sure to address these issues with our team to ensure improvements. If you’d be open to discussing this further, I’d be happy to look into your specific situation and work towards a resolution.

Again, I apologize for the inconvenience this has caused and appreciate your patience as we work to improve. Thank you for sharing your thoughts.
Chandlers Bay Team Read More

Hi there, thank you for taking the time to leave a review for us at Chandlers Bay. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Hi, we regret to hear that you had this experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.