The Haven

The entrance looks like a landfill! And it’s been that way for weeks. The road coming into the neighborhood is severely damaged and they are doing nothing to fix it. Have attempted to call office multiple times to complain about trash all over the grounds, no one is answering! I babysit my grandchildren out there and it is awful. I have strongly suggested my daughter contact the city of Hoover.

This is THE WORST apartment complex I have ever lived in (and I have lived in 7). They have very incapable maintenance who can not repair anything of any complicated nature. The AC in our apartment has gone out 7 times since we have moved in in 2020. This last time (it is currently out) it has been out for 7 days now. When inquiring what is taking so long, I am informed that they do not have anyone who can recharge the Freon. Inquiring further, I am told that we do not even have a... maintenance staff. I asked why we don't have a maintenance staff to which the reply was "we are just having issues." The office staff is rude and apathetic and if you bring ANY issue to them at all, you are given their standard response of "you have to call corporate." Well if you call corporate, you can not get an answer as I have called Corporate 5 times in the past two days and left 5 separate messages. Not one return phone call. The grounds of this complex look like we live next to a landfill. There is garbage EVERYWHERE. The entire property wreaks of marijuana daily. The parking lot is filled with holes large enough to knock out the alignment in your vehicle or flatten your tires. Speaking of parking, they also partner with a towing company who will tow your car at night for being in a porrly marked (unreadably marked) handicapped spot and charge you $400!!!! to get your car back... not to mention they will tow it to Tarrant (45 minutes away from the property). Now what could possibly be the reason to have a company coming 45 minutes away to perform a parking lot policing service other than to be provided a kickback for every car they are able to hold for ransom. This place is the worst and we can not wait to move out of here. Read More

When I first moved in the staff was so friendly on the tour and the apartment I toured had everything I’ve ever wanted in it. Now after signing the lease I completely hate living here, the staff are rude especially the assistant manager but if you give them the attitude back they will not hesitate to make it look like you’re the bad guy but they did nothing wrong. The manager is clueless she never knows what’s going on all she does is push the pen to paperwork. I have counted down the months to... leave this place the apartments are nice yes but fair warning they have a really bad roach problem. I’ve had them to show up in my food while cooking and in my refrigerator. I cannot tell you how many times I’ve wiped down the place. Adding in the raccoon problem during the warm seasons with your trash. They won’t do anything about it except charge you for what nature does to your trash. 0/10 DO NOT MOVE HERE.

—The current resident who is excited to leave! Read More

I really don't write reviews but if this post saves just one person from making the mistake I did of living here, it would be worth the post. if I could give no stars I would. There are numerous issues with bugs, loud residents, staff that seems not to care, Marijuana smells coming from other apartments, and no parking. Get this, due to the parking issue they tow their residents. And in order to get your car back its 400 dollars!!!!!!! This place is so bad I've even looked up the company who... owns this property and will never lease with any property they own ever again. I dont have much left on my lease, so I'm almost free!!!! Read More

Staying at the Haven is pretty average. The apartment complex workers are nice and the Hoover area is an okay area to live in. The tour was very pleasant and nice but once you sign the lease you are not treated in the same manner anymore. The apartment I was given was not clean at all, I had to clean everything before moving my stuff in. I have been out of A/C for my apartment unit for 3 weeks now and they WILL not compensate you for anything per the lease agreement. They follow the lease... agreement to the T. It is not the apartment staff fault, it is the regional manager that will reverence the lease agreement constantly. I do not recommend living here because of the regional company that owns this apartment complex, they are not understanding and you will find way better apartment complexes in the area at a better price/quality Read More