The Nines at Kierland

Prior to moving in, Kirsten, the property manager, assured me a week would be enough time for the turnover team to have my unit ready. That proved false and was the beginning of a nightmare situation.

I have had issues from the start: countertops were not sealed and ants in the kitchen, doorstops were missing, smart lock was missing 3 of 4 batteries, stove had a broken burner, several lights were out, sprinkler head had no drywall around it, paint lids were left behind, and a wasp nest and... wire fencing left on the patio.

The first time I used the washer, it flooded the apartment. It was so bad that neighbors next door reported water getting into their unit. The turnover team had to return because little had been done beyond putting on a fresh coat of paint.

When my gym key fob did not work, Kerina was in a rush to leave, and I had to get help from another resident to access the amenities I pay for. This is only a portion of the issues I have experienced.

The problems have continued since move-in. Maintenance has entered my home multiple times without my permission, including non-emergencies. I have asked for a heads up before they arrive, but they do not oblige. Sometimes I get a phone call right before they show up with no additional context. Maintenance showed up for 13 minutes one morning while I was at work, confirmed by the smart lock entry log. When I got home, I saw the thermostat had been turned down to 76°. That was my highest energy usage since moving in. When I raised this concern with Kirsten, she said they denied it and there was no evidence to support my claim, despite the APS app showing an energy spike when maintenance entered my home. The thermostat was also changed to the exact temperature maintenance had previously recommended.

This has been a common response from The Nines at Kierland team: they rarely take accountability, instead blaming third parties or downplaying issues. It wasn’t until my fourth week that I was offered concessions. Kirsten mentioned relieving me of my lease, but later changed her tune and offered to try moving me to another unit. But why would I stay at a community that does not respect its tenants?

The unit also has super thin walls. You can hear people in other apartments or outside as if they are in the same room. I can also hear every step my upstairs neighbor makes, often waking me up.

I am only 4 weeks in and already dread the next 12 months. Please don’t make the same mistake as I did. Read More

The Nines at Kierland Review (Apartments.com-ready)We chose The Nines for convenience and advertised 24/7 on-site security. After about a year, that security was removed and the property no longer felt well protected. Office and maintenance communication was poor. Calls rarely reached a live person, messages went to an automated system, and callbacks often never came. I frequently had to visit the office in person just to get a response. Repair issues were also a problem: backed-up sinks,... dishwashers, and washers that flooded the unit. Work orders sometimes took days or weeks. We later learned many units were being used as vacation rentals. Management would not identify who was staying in those units and said those stays were handled by a third-party company. After a police incident in an upstairs vacation unit near ours, staff said they did not know who had been living there. That lack of accountability made the community feel unsafe. We renewed in March 2026, then decided to leave about a month later. Early termination required 60 days’ notice plus a two-month buyout, and management said the owners would not negotiate. After move-out, a manager said only blinds and a deep clean were needed ($125 and $95). Months later we were told we would get only $35 back, and that refund still had not arrived after four months. The resident portal also changed often and frequently did not work. We wanted basic safety, communication, timely repairs, and follow-through. We did not get that. Ask detailed questions about security, after-hours response, vacation rentals, and deposit/early-termination policies before signing.
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Bradley the manager here went above and beyond, staying late to make our lease happen. Was extremely polite and professional. Place is great. Good conveniences, resort quality pool. Quiet. Two thumbs up!

Moving into the Nines was a last minute decision as the place I had applied had not given an answer after 2.5 weeks. The staff at Nines were so helpful, professional, informative. We were able to view the complex twice. The amenities are beautiful. The location is excellent. Highly recommend it!

As a long time residence, I'm very pleased with the new Property Manager (Matt), since he was brought on-board, I've seen many improvements to the property. His management skills in professionalism, communication and eagerness to give the best service is very apparent and appreciated.
Jasmine C.