Azure

I’ve had a very frustrating experience dealing with management about a serious maintenance issue in my unit.

Water appears to be getting in through the exterior siding and causing mold inside the wall. The area has been cleaned multiple times with recommended solutions, but the mold keeps coming back because the source of the water intrusion hasn’t been repaired.

Before submitting a maintenance request through the Loft app, I went to the office in person to explain the situation. The assistant... property manager told me it was probably just condensation and not a big deal.

After I submitted the request in the app, I didn’t receive any updates. I then had to call the office multiple times before someone answered. I was told someone would come look at it and that I’d get a call back. After waiting several hours with no update, I called again and was told they still didn’t have an answer. When I mentioned that water getting into the wall and causing mold could make a unit uninhabitable under California housing standards, the assistant property manager hung up on me and declined my next few calls.

I even went to the office afterward to try to talk about it in person and the door was shut in my face.

It’s disappointing that something involving water intrusion and mold is being taken so unseriously. At this point I’ve had to contact the county to request an inspection of the leaking siding and mold issue. I just expected basic communication and professionalism when reporting a problem like this. Read More

I had a confirmed tour appointment at Azure Apartments, scheduled and confirmed via email by Icenia. I even received a reminder before the tour. But when I arrived, no one had any idea I had an appointment. It felt completely disorganized and unprofessional from the moment I walked in.

Laura gave us the tour, but she was rude and made me feel uncomfortable the entire time. She acted like she didn’t want to be there and kept repeating how “great the price” was, even after I told her that I care... more about good management than just cheap rent. Her attitude didn’t change at all — there was no warmth, no professionalism, just a rushed, careless experience.

I honestly don’t know how this place has a 4-star rating. If this is how they treat future residents who schedule appointments in advance, I can only imagine what living here would be like. Definitely not worth your time. Read More

Lots of space in our apartment 1000 square feet and it’s not far from the pool and we have a fireplace plus washer/dryer in our unit-very convenient thanks to Misty for all her help!

The apartments have new appliances but are cheaply made & everything breaks. Maintenance requests are continuously overlooked unless you hassle the leasing office. Online rent payment system barely works, so good luck paying rent on time & not paying a late charge of $75. Gated community? I guess when the gates decide to work, sure. This place is overpriced, cheaply put together & the property teams lack of communication is pathetic. Think twice before renting here…

Communication from the property management/leasing office is non-existent & they’re unorganized. Apartments look nice but are cheaply put together. Maintenance requests are ignored. Parking is very limited. It’s overpriced! The issues go on and on. I’d think twice before moving into this complex.