Eight 80 Newport Beach

Hi there,

We’re very sorry to hear this happened—having your mail taken is incredibly upsetting, especially while you were away. We understand how concerning that experience must have been.

Please know that when situations like this are brought to... our attention, we take them seriously and look into what options are available to help discourage this kind of activity and support our residents. While we don’t have cameras in that specific area, we are always reviewing ways we can better monitor and improve shared spaces moving forward.

We truly regret that this occurred during your time here and appreciate you bringing it to our attention.

Warm regards,
Sidney - CustomerService@udr.com Read More

Hello,
Thank you for your kind review! We're delighted to hear that Cindy and Josh provided you with excellent customer service and took the time to assist you with the technology aspects of your home. Your feedback is greatly appreciated, and we'll... be sure to pass along your compliments to them. If there's anything else we can do to enhance your experience, please don't hesitate to let us know!
Kind regards, Anita - WeCare@udr.com. Read More

Hello,
We sincerely appreciate you taking the time to leave a review and for expressing your concerns about the level of communication you've experienced with our team. We want you to know that we take these concerns seriously, and we are committed... to addressing them to improve your experience. We would greatly appreciate the opportunity to investigate this matter further and work towards a resolution that ensures your satisfaction. If you'd be willing to share more details about your time in our community, we can be reached at WeCare@udr.com.
Kind Regards,
Callie Read More

Thank you for your review. We sincerely appreciate you taking the time to consider all aspects of the community while offering constructive criticism. Our goal is always to build strong resident relationships and provide a top-notch community for... residents to call home. Feedback like yours helps us get closer to achieving that goal. We apologize for any dissatisfaction and wish you all the best in the future! Read More

Hello there,
We are sorry to hear you have been disappointed with your time in our community. All pest and neighbor concerns are best addressed as they occur. For pest concerns, we encourage you to submit a service request online through the Res App... so our team can promptly schedule pest control services. For any community or neighbor concerns please contact our onsite team directly so they can determine the best way to address each concern. UDR entrusts and empowers all associates to navigate all questions and concerns our residents have promptly and professionally, and we are sorry this has not been your experience. Thank you for the feedback!
Kind Regards,
Callie, WeCare@udr.com Read More