7/28/26
Verified Renter
My experience has been marked by repeated administrative and maintenance failures. Soon after move-in, the office repeatedly posted incorrect rent and concession amounts and provided conflicting information and portal guidance, requiring multiple follow-ups to correct basic billing issues for several months in a row. An ant infestation was present from the beginning, yet two maintenance requests were closed without any treatment, forcing me to address it myself. Most recently, water surfaced... from beneath multiple floor planks, but management did not identify the source or inspect beneath the flooring; I had to put in a maintenance request through the online portal, call the front office multiple times and left a message, then eventually went down to the front office to tell them about the issue in-person, before they even sent anyone to take a look at it. Residents should not have to repeatedly escalate documented billing, pest-control, and potential water-damage and mold habitability concerns to receive basic follow-through.
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