6/5/24
Poorly Constructed Nightmare
Do not be fooled by the pretty lounge in the lobby. This building is an utter disappointment. It is incredibly poorly constructed. There is zero soundproofing. You can hear EVERYTHING through the ceilings and walls.
If you are unlucky and have upstairs neighbors who blast their sound system, yell constantly, slam objects on the floor at all hours, and allow their two energetic 75-pound dogs to trample like horses all day long, JVM property management won't do a single thing to stop the... madness.
JVM property management insisted that I call the police to deal with the noise disturbances, and when I called the police, the neighbors started retaliating and pounding on my ceiling between 2:00 a.m. and 3:00 a.m.
Since then, the police have been called on multiple occasions, and they even cited the unruly neighbors for violating the noise ordinance, but instead of evicting the tenants who are menace, JVM prefers to continue to collect rent.
Uptown is a sham. You will pay an exorbitant amount of money to live here, but the services are not commensurate with what you are expected to pay. They do not have 24-hour concierge services, so if you have a noise disturbance outside of business hours, there is no one to call but the police. Even if you call the office during business hours, you will have to call numerous times before someone answers the phone. JVM property management refuses to staff the building properly.
But wait, there's more.
The building is so poorly constructed that ants started crawling through the baseboards by my windows a few weeks ago. I had to seal all the cracks myself because I discovered the problem on a Sunday when there's no maintenance staff on-site.
The poor construction goes even further. There is no weather insulation, so you have to run the inefficient heat system all day and night during the winter. Also, there's a small capacity in-unit water heater that runs on electricity and adds a fortune to your electricity bill.
This is hands-down the WORST residential experience of my life, and it's even more infuriating when you factor in how much I'm paying for this sham.
Review from Apartments.com
4 People Found This Helpful
Property Manager at Uptown La Grange responded to this review
We assure you that we take your comfort and satisfaction seriously and are sorry to hear that you have not been pleased with our team's response to your concerns about noise from your neighbor. We understand that this is an ongoing situation, and our... initial efforts to address concerns between neighbors may not be readily apparent. We aim to investigate this matter in more depth so we may work to provide a peaceful environment for you and all of our residents. It is also our pleasure to discuss your thoughts about our communication, insulation, and fees, so we invite you to reach out to us at regionalmanagers@jvmrealty.com when you have a moment. Thank you.