Waterside at River Park Apartments

Maintenance is Awesome Maintenance is awesome here, especially Ronnie and Jonathan! It’s always super prompt and efficient and above and beyond in customer service! I love living at Waterside!

Fitness Room Experience The Fitness room in the 1500 bldg needs upgraded. The equipment in the room is adequate but needs a facelift. Upgrade the military workout machine and the bikes and treadmills with different trails to reach your fitness peak and enjoy the experience. Health is wealth. If you want healthy tenants, it's imperative we have upgraded gym equipment. Everything else is great. The location to the park is outstanding. We need activities like coffee in the morning for tenants or... catered lunches (twice a year) in their specific bldg. to get to know their neighbors. Thanks. I Read More

Maintenance Team Always Knocking It Out of the Park! Hands down the best maintenance team I’m experienced in my apartment living in Louisville. They come same day or next day. I’ve never felt more comfortable with them working in my apartment while I’m away. They present themselves well and show they take pride in the property. They’re always waiving and saying hello if you see them. 10/10 would recommend

I have lived here three years. Prior to Haven Residential taking over this property was better. The former property manager did the best she could with the resources available to her. In the last 6-8 months things have gotten drastically worse.

Appliances that need repair/replacement are replaced with cheaper, already damaged versions.

Leases and changes to leases (ie adding a lessee) are not correctly handled or prepared at all.

Leasing staff are indifferent or incompetent, the turn over... is incredibly high and inevitably the good ones leave quickly. The property manager is unreachable and I have actually never seen her in the office.

Despite an over 13% vacancy in their 'luxury' building, rates continue to go up.

Common areas may or may not get regularly cleaned. (They have one cleaning lady for the whole property)

Maintenance staff is completely swamped, they are egregiously undertrained and understaffed.

The pool is never open so don't get excited about that.

There is no security & the garage gate is constantly broken. I was even locked IN one morning when one gate was padlocked shut and the other was jammed. Multiple vehicles have been stolen, break ins are regular and you can say goodbye to your bike.
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I’ll just tell everyone in this feed that we lived there from march 2023-march 2024 and management wasn’t terrible but not the best! We traveled for about 6isj months and were going to move back in them and new management stole 300 dollars from us! They took our money saying that an apartment was available when in fact it was not and the lady in the office admitted that they had lied about it, but proceeded to do a bai and switch tactic to get us to look at another, more expensive, apartment. We... left there upset to say the least. I still don’t know if I should take it to court. It doesn’t seem like much money but lord knows how many people this complex is getting away with scamming. Let’s not even get into talking about everything always falling apart/ leaking or not working properly and the horrible reviews! But I was appalled by the fact we applied specifically for an apartment we were told was available just to make an hour drive and find out it in fact was not! They never once have replied to emails or phone calls asking for a return in payment!!! Read More