The Chapman

Hi there, thank you for taking the time to share your feedback. I’m very sorry to hear about the water leak you’re experiencing. This type of issue is considered an emergency and is prioritized as soon as we are made aware. Please contact us as soon... as possible so we can address this for you right away. You can reach the leasing office at thechapman@greystar.com or by calling 248.656.8227. If we are unable to answer, our phone system provides a 24/7 prompt to connect you with our on-call maintenance team for emergencies, including water leaks. We look forward to assisting you and resolving this as quickly as possible. -The Chapman Management Team Read More

Thank you so much for your kind words about The Chapman! We’re thrilled to hear that you’re enjoying the convenience of our location and having your favorite gym, restaurants, and grocery stores just steps away.
Creating a community that makes... everyday living easier and more enjoyable is always our goal, and it means a lot to know that it’s making a difference for you. We truly appreciate you being part of our community! Read More

Thank you for taking the time to share your feedback. We are truly sorry to hear that you feel this way and want you to know that your concerns are very important to us.
If you’re willing, we would greatly appreciate it if you could reach out to... management at thechapman@greystar.com, so we can review any outstanding requests you may have. While we do our best to maintain a comfortable living environment, there can occasionally be insects throughout the community due to the natural surroundings. That said, our pest control team visits every other Friday, and we would be happy to have your apartment serviced if you would like.
Please let us know if there is anything else we can do to better improve your experience. We are always striving to be better and would welcome the opportunity to make things right for you.
Thank you again for your feedback—we truly value you as a resident and hope to have the chance to improve your experience with us. Read More

Thank you for taking the time to share your feedback with us. We sincerely apologize for the times you stopped by the clubhouse and found the office closed when you were expecting it to be open. We understand how frustrating that can be, and we’re... very sorry for any inconvenience this caused. At this time, we do have temporary office hours in place due to short staffing. Our current business hours are Monday through Friday from 10:00 AM to 5:00 PM. That said, we fully recognize the importance of being accessible and available to our residents, and we are actively working toward improving this. We anticipate staffing changes soon and truly look forward to being more present and responsive for the community. We appreciate your patience and understanding as we work through this transition. If you have any outstanding questions or concerns, please don’t hesitate to contact us at thechapman@greystar.com. Open and clear communication is very important to us, and we value the opportunity to improve. Thank you again for bringing this to our attention. Read More

Thank you for taking the time to share your thoughts with us. We truly appreciate your patience and understanding as we go through this transition together. We know that change can take time, and we want you to know that we are actively working to... make meaningful improvements throughout the community.
We are always striving to find new ways to be better every day, and resident feedback is incredibly important to that process. If you wouldn’t mind, we would greatly appreciate you reaching out to us at thechapman@greystar.com to share any specific suggestions or concerns you may have. Your input helps guide our efforts and gives us the opportunity to improve and make things right.
Thank you again for giving us the time and opportunity to grow—we genuinely value your feedback and hope to earn a more favorable impression moving forward. Read More