Summit Falls Apartments & Townhomes

We originally planned on staying at Summit Falls and transferring into a bigger apartment, but after everything that happened we decided to leave instead.

Communication was by far the biggest problem. Before renewing my lease, I specifically asked if I could still transfer later because that was the deciding factor in whether we stayed or moved somewhere else. After I renewed, I found out there were transfer requirements that hadn’t been explained to me. It took a lot of back and forth, going... to upper management, and filing complaints before anything was resolved. They did eventually waive my buyout fee, which I appreciate, but it was way more stressful than it needed to be.

Maintenance was another issue. Our washer was broken for almost two months before it was fixed, and getting updates was difficult. I also have a dog, so I needed good communication before maintenance came into the apartment, but that wasn’t always the case.

The AI assistant was frustrating too. It would tell me my packages had been sitting in the mailroom for weeks when they had only been there a couple of days. After a while I just stopped trusting the messages.

The hallways were honestly disappointing. They often smelled like pet urine, had visible urine spots on the carpet, and didn’t feel very clean. For what they charge in rent, I expected the property to be kept up much better.

In the end, we found another community for about the same price with nicer apartments, better amenities, and a much better overall feel. I’m glad management eventually worked with me on the lease, but I wouldn’t choose to live here again. Read More

I've loved living here the last couple years, especially because of the helpful office staff and maintenance. All of my neighbors are so friendly, and the area itself is gorgeous. So glad I picked Summit Falls!

As a current resident, I can honestly say that Summit Falls is one of the best places I've ever lived. I have neighbors who moved here as their first ever apartment, and others who are just wanting something short term while they work in Lincoln or are buying a home. Helpful staff, beautiful grounds, friendly neighbors. Whatever reason you're looking to move, you can't go wrong here. :)

The staff are amazing and genuinely care about the residents. The community is beautiful, well-kept, and feels like home. One of my favorite things is all of the resident events—they put a lot of effort into making them fun and helping everyone feel included. I couldn’t ask for a better place to live!

We have lived at Summit Falls for a few years now. At first, the building was up to standards and management was responsive (at the time, Laurel in the front desk). Over the past year, management has been unresponsive, rude, and disorganized (charging additional fees for “complications” that would have to be argued to be remedied). There are many apartment complexes in Lincoln that are sure to have less turnover and competent staff. Save your time and seek elsewhere. We look forward to moving... out of this complex. Read More