Madamore

I lived here for 3 years and had problems the last few months I lived there, enough for me to say something now. One month there was an additional fee added on to my bill and no communication as to why. There was apparently a policy change regarding the trash and a note left on the door to the garbage chute. No email or letter to the residents. Then 3 months after moving out and not receiving a move out statement or return of my deposit I contacted the office and was told that I owe nearly $1000... due to insufficient notice. This was at no point communicated to me that I had a balance or was responsible for this fee until I called months later. I had believed that I gave appropriate notice but was told that fact doesn’t matter and I am still expected to pay. Outrageous. Not a company I would EVER want to rent from Read More

The apartment amenities are very nice. The apartments are spacious, but are nothing special. Parking is limited so please don’t be a couple with two cars bc someone is going to be left searching for parking at night. For the amount of money they charge monthly, you would think they would’ve put concrete in between the floors and walls. All I hear are my Hispanic neighbors parting and people stomping over my head and lots of my neighbors that I’ve met and become close with over time have the same... complaints and management doesn’t address the issues. Maintenance is kinda rude and they find any and every reason to come in and “inspect” things. It’s kinda weird. The office staff is friendly but their bookkeeping lacks because I have had to complain several times about “charges” on my acct that shouldn’t be there. I was hoping to find this place as a long term housing solution but I’m grateful my lease is quickly coming to an end so I can move.

Best of luck if you rent here. Read More

I moved into the Madamore apartments in February, and my experience has been disappointing. When I first arrived, I noticed several issues: the bathroom door had soap scum, and the stove was not properly cleaned, leaving a residue. Despite these initial concerns, I settled in and tried to make the best of my stay.

Unfortunately, my experience worsened over time. After unexpectedly losing my job, I reached out to the leasing office for assistance but received no support. I understand the need... for policies, but their handling lacked empathy or flexibility. For instance, they apply a $115 late fee immediately after the first of the month and another around the 10th if rent remains unpaid.

Although I managed to secure help from outside resources and catch up on rent, I faced further challenges in November when I was late again. The leasing office not only added two late fees but also filed for eviction. To avoid this, I inquired about breaking my lease and was told I would need to pay two months’ rent plus any outstanding balance. We agreed that if I moved out by the 25th of the month, the eviction proceedings would stop.

Upon moving out, I ensured the apartment was clean and in good condition. However, when I reviewed my final balance, I was surprised to see additional charges, including a $75 cleaning fee, a $35 fee for a broken door handle, and a $1,515 lease termination fee. I spoke with Jason in the leasing office, who agreed to remove the cleaning fee but refused to adjust the charge for the door handle, even though maintenance had recently replaced the locks.

Adding to my frustrations, I was charged $600 for a stove replacement back in august after the original stove malfunctioned and the glass broke. I was not at fault for the malfunction, yet I was held financially responsible, which felt unfair and unwarranted.

Safety was another major concern during my stay. My boyfriend’s car was stolen, and I personally witnessed a break-in at the complex. While I reported the incident, no action was taken.

The only positive aspect of my experience was the maintenance team, which was always prompt and helpful. However, the leasing office staff was often unresponsive, and I had to follow up multiple times to get a response to my inquiries. Read More

They do not protect their residents. My car has been vandalized to the point where it's broken down. Reconsider

Brandon helped us secure a place and was amazing. He was very flexible and worked with our schedule to show us around multiple times. Gave us a detailed tour and was able to answer all of my concerns. He was quick on responding to my follow up questions via email and my fiancé and I felt genuinely cared about.

Haven't lived there long, but the onboarding process and specifically Brandon are amazing.