Hilliard Station Apartments

Kewser, Richard and Laura are incredible n so friendly, and very proactive! My AC was having trouble getting cold. Within minutes of getting to the office Kewser was on the phone finding a solution. Within the hour, Richard was at my door setting up a portable AC. I travel for work, and can’t tell you the weight this took off my mind! The next day, the AC was fixed! Great job by this crew!

The complex and staff seem promising when touring and the curated model unit looks lovely, however once the lease is signed is when things change. I lived here for one year and it was the worst apartment experience I’ve had - management is terrible, maintenance is terrible, the place is falling apart and units have large amounts of mold.

I moved in during summer and was without A/C for about a month, with outside temperatures above 85 degrees, qualifying as an emergency but this still took a... month to repair. Also upon move-in my front door did not securely lock, which is also classified as an emergency, and this also took over a month to be responded to.

If a work order was not cancelled and maintenance did respond to a request, it could easily be left worse than before. I had two appliances that needed replaced (one because it wasn’t in the unit when I moved in) and neither was installed correctly. Despite the lease contract charging residents for the apartment to supply internet and valet trash, neither of these were provided with any consistency.

When I requested to speak with management, I was spoken down to and brushed off. I had faster responses and more success reaching out to the parent company (at the time 29th Street Communities) to get answers and request maintenance.

I did really like my kitchen faucet though.

If you do live here, familiarize yourself with policies on escrowing rent and how to file a complaint with the Ohio housing department. Read More

I have lived here for a few years and they are fantastic! Ashley and all of her team memebers are friendly and very helpful. They make my living here an overall amazing experience.

I had a great experience when I came to the office. Everyone greeted me with a smile and asked how they can help me. They were very professional and provided me with helpful information.

It does not surprise me in the slightest that this place has a 2 star rating.

My boyfriend and I applied here around 2-3 weeks ago. They emailed me saying my boyfriend’s form of income was not coming through. I sent it multiple times again with no response for days - a week. I finally drive up there and get everything uploaded.

After multiple attempts to reach out to them after doing so they finally respond stating that we make $80 less than 3x the rent but would be happy to accept another... form of income. I responded that I actually do have a side form of income through the same owner I work hourly for, but I worry your manager would assume it’s a lie due to me just now bringing up this form of income. He assured me I could send in a letter from this owner stating the arrangement of my employment with him.

No response again for days. I learned the trick. Always hit 1 for “interested in leasing an apartment” because if you hit 3 “speak with someone in the office” it’ll immediately take you to a voicemail that they don’t ever answer to. So today I hit “1” she pushes my application ahead just for them to tell me my form of income appears to be a LIE!!! WITHOUT EVEN CONTACTING THE OWNER OF THE BUSINESS TO SHOW ANY OTHER FORM OF PROOF.

I have never had this happen to me until hilliard station apartments. Bottom line I was BLESSED with a denial from this place. DONT LET THEM TAKE YOUR MONEY AND NOT RESPOND TO YOU OR STATE THAT YOUR PROOF OF INCOME IS A LIE WITHOUT FURTHER LOOKING INTO IT Read More