Hilliard Station Apartments

I moved in 3 years ago and had some great experiences to start with office staff including friendly interactions with maintenance . The maintenance would even tell me to request them by name if I had any difficulties. The biggest issue I had was lots of internet issues, but the office staff always had good communication. Then about 18 months ago, the management changed. The office no longer communicated anything clearly, and when they did it was within 1 hour of closing so they did not have to... hear feedback before leaving. It often took 4-5 calls and back and forth for maintenance to get resolved and often times I submitted maintenance requests and called when trash bins around the facility weren’t entered. Safety became a big concern as well with at least 4 opportunities where the gym was significantly damaged, multiple times I heard gunshots and one time guns we’re found in vehicles on the property following many cars being broken into. The pools were also barely opened because people took glass into the pools, one was under maintenance for the first half of the summer and there was very limited communication about anything that happened. Office staff was nice in person but if you need to talk to them you have to keep calling until you get a hold of someone because I never got a call back for any of my questions. You can easily find somewhere better to live. Read More

Poor maintenance, no repairs or response. Office staff is helpful only until you move in and then can’t be reached. You need to do your own landscaping. I I highly suggest you move somewhere else. If not be prepared to deal with Franklin County rental escrow downtown.

Kewser, Richard and Laura are incredible n so friendly, and very proactive! My AC was having trouble getting cold. Within minutes of getting to the office Kewser was on the phone finding a solution. Within the hour, Richard was at my door setting up a portable AC. I travel for work, and can’t tell you the weight this took off my mind! The next day, the AC was fixed! Great job by this crew!

The complex and staff seem promising when touring and the curated model unit looks lovely, however once the lease is signed is when things change. I lived here for one year and it was the worst apartment experience I’ve had - management is terrible, maintenance is terrible, the place is falling apart and units have large amounts of mold.

I moved in during summer and was without A/C for about a month, with outside temperatures above 85 degrees, qualifying as an emergency but this still took a... month to repair. Also upon move-in my front door did not securely lock, which is also classified as an emergency, and this also took over a month to be responded to.

If a work order was not cancelled and maintenance did respond to a request, it could easily be left worse than before. I had two appliances that needed replaced (one because it wasn’t in the unit when I moved in) and neither was installed correctly. Despite the lease contract charging residents for the apartment to supply internet and valet trash, neither of these were provided with any consistency.

When I requested to speak with management, I was spoken down to and brushed off. I had faster responses and more success reaching out to the parent company (at the time 29th Street Communities) to get answers and request maintenance.

I did really like my kitchen faucet though.

If you do live here, familiarize yourself with policies on escrowing rent and how to file a complaint with the Ohio housing department. Read More

I have lived here for a few years and they are fantastic! Ashley and all of her team memebers are friendly and very helpful. They make my living here an overall amazing experience.