4/17/26
Tenants are not a Priority
I’m not really someone to leave negative reviews or complain about things like this really ever, but the experience we’ve had in these apartments has been awful and I would recommend anyone think twice before living here. I have lived in these apartments for nearly two years, and it is my opinion that management will do anything to save money or make money off of the tenants rather than respecting them and having their well being as even a minor concern. On multiple occasions, pipe leaks which... have had nothing to do with us has affected our living space, and on one occasion caused us significant property damage. When raising this issue, they did not seem to care nor would they do anything about it. We’ve had other issues with our apartment on a regular basis as well, and while they’ve been on most occasions fixed in a timely manner, some have gone months without repair or even have been dismissed as “a project for next summer”, leaving us to live with a cracked and eroded patio that we were not warned about or shown prior to move in and a mailbox door missing for months. Regardless, it is my opinion that the frequency alone of these issues is a major concern.
Honestly, I could look past all of that and just accept that we lived in a poorly built, mediocre apartment building if not for how we were treated upon move out. Our security deposit was deducted several hundred dollars for issues that were either pre-existing, we were told were not issues when we asked, or were not our fault and were blemishes to the outside of the building. We decided to ask management about this, describing each issue in detail compared to our lease, expecting at least some sort of discussion or reasoning as to why we were charged. Instead, their response was short, provided little explanation, and then they sent us the exact same images of the apartment that they’d already provided. It was as if they didn’t even read what we asked them. I then tried to call the property manager who sent the response, and was told that “he’d get back to me”, which of course he never did. My opinion is that the goal here was to deduct from our security deposit and avoid explaining why, or at least that’s what it seems like to me.
In short, it is my opinion that management views their tenants as money making opportunities, with little care or respect for the tenants themselves or the place in which they live.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Club at North Hills Apartment Homes responded to this review
Hello Ryan, We appreciate your feedback and are sorry to hear about your frustrations. While we always strive to provide top-notch service to our residents, we understand that there are times when expectations are not fully met, and for that we... sincerely apologize. We would like to clarify the amenity fee includes more than just access to community amenities—it also covers internet service within your apartment home, which makes up the majority of that cost. Additionally, all residents are provided with a move-in inspection form to document the condition of the apartment at the time of move-in. This process helps ensure that residents are not held responsible for any pre-existing items upon move-out. Regarding your move-out charges, photos and supporting details were provided as part of the final account statement. We apologize if the explanation did not fully address your concerns and for any difficulty you experienced when attempting to reach a manager. We are more than happy to have a member of our management team follow up with you directly to provide further clarification.