The Vale Apartments and Townhomes

From the moment I moved in, it’s been nothing but a headache. I’ve been here for six months, and it’s literally situation after situation, problem after problem. The leasing agent didn’t give me the proper information I needed during my move-in. I asked to see another unit during my walk-through but promised that this was the one, and everything would be fixed. I decided to give it a try, and a month later, my AC went out. After that, my tub started to peel badly. I put service tickets in for... someone to come out, and they did, but they just painted over the problem. After the fourth time, I just stopped putting tickets in because obviously, the company they are hiring cannot complete the job. Lastly, the lack of communication and empathy from the leasing during the storm was my last straw. The neighbors’ water heater burst, and we had to walk on wet carpet for a day and a half. I had to demand new padding because they only wanted to replace the carpet and get it cleaned, but I tried to explain to them that both the carpet and padding were affected, so that wouldn’t work. They still wouldn’t listen. I reached out to the office a couple of times for a follow-up, and no response, so I decided to go higher up. I reached out to the regional manager, and then finally, the leasing office reached out to me. I got a solution to my problems, and I only like it because of the convenience and my baby, but I can’t wait until my lease is up. Read More

Application process was smooth and easy , don’t understand need for admin fee!!!

Manangement is shady and dishonest. I could write for hours about how unhelpful and incompetent the staff is, but just head my warning and find somewhere else

The new apartment managers are nice but they seem to have way more work on their hands than they were prepared for. The apartments were renovated cheaply, leaving WAY too many issues to solve through maintenance requests. Feels like I am paying them to renovate their own apartment.

This is a little hidden gem however the jury is still out for the full review. The complex is going through a remodeling phase with the roofs, pools, and other additions. I’ll update once all those those things are completed. Nice not having upstairs neighbors. Quiet so far.