7/20/26
Disgusting pool, lack of maintenance
The pool is not maintained to the minimum standard. If I could add a picture I would have. it was down for 2 months while they renovated but failed to clean or maintain the water to the point that it turned brown. Very disappointed!!
Review from Apartments.com
Property Manager at Vetra Boerne responded to this review
We are truly sorry to hear that you were dissatisfied with the condition of our pool. Your feedback is important to us, and we understand how frustrating and disappointing that experience must have been.
We would like to assure you that the... conditions you described occurred while the pool area was undergoing renovations. Since then, significant improvements have been completed. The pool is now clean, clear, and fully operational, and we have added new cabanas and other enhancements to create a more enjoyable experience for our residents and guests.
We remain committed to maintaining our amenities to the highest standards and are continuing to implement measures to ensure the pool area is properly cared for moving forward.
We sincerely appreciate your patience and understanding during the renovation process. We hope you will consider giving us another opportunity to provide the level of service and community experience that we strive to deliver.






