8/28/26
Verified Renter
Maintenance is great. They respond fast when a work order is submitted, are friendly, and explain what's going on. Clean grounds, well lit, and secure. No gates open all day, trash piles, dirty lawns, or dying vegetation. It is quiet.
But, fitness center is dirty. I saw a dead roach in the same spot for over 2 months. The disinfectant wipe dispenser is often empty. The pool has leaves, twigs and dead bugs. It is closed every Monday so why is there oil residue throughout the pool 2 days later?... The media room and business center are only accessible when the office is open so the limited hours feels restrictive.
They added an app to open gates and doors. When data is spotty you can't get in and it's dangerous when people use the app to open the entrance gate to drive out. We have to text an AI bot for work orders and it doesn't always respond so you don't know if it was received so it's less effective. These changes were made without tenant input that I am aware of.
Review from Apartments.com
Property Manager at Alanza Brook responded to this review
Thank you for your review. We are happy to hear that you have been impressed with our maintenance team and the work they do throughout our community. We are sorry to read your feedback about amenity upkeep, and we will share your observations... regarding our fitness center, pool, media room, and business center timing with our team. We invite you to come to our office to discuss your feedback in greater detail to see how we may elevate your time here. Please stop by or email us at alanzabrookcm@porticopm.com at your convenience. We hope to speak with you soon.