The Phoenician

Since I moved in August, I have had 6 floods of raw sewage back-flowing out of the drains in my apartment. On average, it floods once every three weeks. Each time, I have reported it to maintenance, and each time, they have refused to fix the problem and refused to have a professional plumber come. To make matters worse, they admitted to me that they know that the main sewage line is blocked and that they won't fix it because it is too expensive to do so.

I love the property, but sadly, the... neglect they demonstrate in addressing maintenance issues that threaten public health is inexcusable.

I am posting this review publicly because the leasing office has horrible communication. My hope is that posting it publicly will force them to address these longstanding issues Read More

Maintenance requests, including air conditioner repair when it's hot out, are very slow to be responded to now and the appliances are "cheap" according to their own maintenance team. Pest control is terrible - ants and roaches despite living in a very clean unit. They currently don't even have the option to have your unit treated for pests. The front office is typically rude and clearly doesn't care about quality of life in their complex once you sign the lease. With 30+ available units at... this time, it's obvious people know this is no longer a good place to live. Read More

Thanks for the trash valet never being on time or on schedule there’s often trash outside in the hallways for long periods of time… The building is so old it does not matter how many times they spray for pests, it always has rats and roaches

So here's the story: My original lease ended at the end of July of 2017. I decided to stay until the end of August due to some things going on at home. (Side note: At the end of August, I told them I might need to stay a little longer due to my permanent home being severely flooded due to Harvey. I expected them to give me my normal or even a discounted rate due to the major storm and my current predicament of losing my childhood home, but no, they hit me back with what would be almost triple my... original rent just for staying TWO OR THREE MORE DAYS longer so I had time to organize and figure things out with my flooded home. That didn't happen.) But I digress...

I talked with the on-site property manager at the end of July and she said that I'll be put on a month to month rate since I'm off lease until the end of August. That was fine. However, she said that she'll upload my updated bill to the online bill payment portal. Cool. I paid, moved out on the agreed date with a clean apartment and all keys and forwarding info given, everything was good. Until now.

I got a call from a collections agency a couple of days ago demanding that I pay the remainder of the rent or they'd report to the credit bureaus. I was confused as I checked my bill payment portal a few times after I've left and there were no bills remaining. Turns out, my property manager only uploaded a part of what I actually had to pay at the end of July to pay for the month of August, and that I was expected to pay the remainder now. I even sent them an email when turning in my keys stating that if there was anything else they'd need from me, to contact me by sending me a letter to my forwarding address (which I handed to management along with my keys) or my email or phone.
There had been no phone calls, emails, or any communication whatsoever to notify me of the situation. They sent letters to me...but they were sent to my APARTMENT ADDRESS (yes, the same apartment that they knew I had vacated already and therefore had no access to the mailbox). So don't be fooled by the nice amenities of the apartment (which, I admit, they were pretty nice). The property manager behind the curtains CAN and WILL take advantage of you if you let them. Apart from lying about my rent, to sending my account to collections without even a simple thing like a quick phone call or email is so deceptive and sleazy business practice. Read More

If you move here you're paying for a subpar overpriced unit that happens to be in a good location. There are multiple crimes reported throughout the property and they recently towed the vehicle of someone who actually live on the property and offered no assistance at all.