Village on the Parkway Apartments

Village on the Parkway is the worst apartment complex I have ever lived in.
The property is infested with roaches, stray cats, and raccoons. Maintenance requests take several weeks to be addressed, and when they are, the work is often poorly done. Escalating issues to the corporate office leads nowhere, as complaints go unanswered.
To make matters worse, at the end of the lease, tenants are held responsible for the very shoddy repair work carried out by the apartment’s own maintenance team. It... is unreasonable for residents to be blamed for work they did not perform.
The new property manager, County, is rude and highly unprofessional. Plumbing issues are persistent, and my apartment unit flooded multiple times due to poor plumbing repairs.
Security is also a major concern. The main gate and pedestrian gates are frequently broken, and management often takes weeks to fix them.
I would never recommend Village on the Parkway to anyone.
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ROACHES. Maintenance isn't helpful and corporate is even worse. I had constant problems and I am glad to be out.

I've been a resident at this complex since June 2021. The relationship you will have with this place will be toxic:

Pros: close to I-10, close to Grocery Stores
Cons: Inconsistent customer service provided by the front office staff, the maintenance team is inconsistent when it comes to fulfilling work orders, quick to slap fees on your rent but slow to remove them, the communication between the front office and the management is horrible, be ready to fight with the roaches and wasps, either... the contractors are slow or complex isn't willing to spend the money for the request repairs, the whole complex may need foundation work Read More

My family and I have lived here since 2021. Our apartment looks NOTHING like these photos. We’ve submitted multiple work orders over the time that we’ve lived here and none of them have been fulfilled. A lot of the patios have visible water damage, the breezeways desperately need to be cleaned, and there is constantly garbage all over the property. When you call the leasing office, they rarely have an answer to your questions. There is also high turnover in the office.

I'm so happy I found these apartments! Lola and Terrie are the absolute best!!! They made the move in process so easy and everything was explained thoroughly. When my roommate and I went for the tour, the grounds were neat and clean, the grass was cut, and even though it was a Saturday it was so peaceful and quiet. So glad we chose to move here. We're definitely not disappointed.