Oxford at Sonterra

Great staff
The property manager and the girls in the office are amazing
The maintenance team just on top of everything
Thank you

We are about 10 months into our lease and I will say I fully regret moving into these apartments.

Communication at the beginning was horrible, lots of back and forth with Myra, til we were properly informed on how they do move in dates by management.

Pool is always closed for more of the summer than it’s been open, and it’s never clean.

Maintenance requests take a minimum of two weeks. (A simple plumbing issue hasn’t been properly fixed).

They provide a doggy shower station, been closed... majority of the time I’ve been here. They fixed it last week, and it’s already out of service again less than 10 days later.

Car port fell over because it’s rusted and not maintained properly.

Apartment has stations for dog poop bags but “are not legally required to supply the bags”, or apparently empty the trash cans at those stations regularly.

Before moving in, the unit was filthy. Carpet is not properly placed down either, can’t wait to not receive my deposit!

This apartment complex is rated 2/5 stars on Apartments.com. Take that as you will.

Management appears to at least be making an effort to improve some things but could very easily be lying to save face. Read More

This apartment complex is not safe. The gates leading into the complex are always broken. The staff says that they are waiting on the check from insurance and that has taken over six months on multiple occasions. In the time that I lived here, the gates only worked for a total of six months. This leads to anyone driving in the complex, and I have witnessed multiple people speeding through the parking lot at all times of the night. My dog and I have almost been hit by these people multiple times... .
My apartment also always smelled like cigarette smoke and weed from people smoking so much right outside my apartment and the AC units pulling the scent in. There is no consideration for neighbors, as you can smell weed at all times of the day. The walls are also extremely thin, and you can hear your neighbors above and next to you extremely easily.
They have 20+ year old appliances, and the smoke detector will go off any time you attempt to cook. The lights are a safety hazard, one fell on my head while I was trying to change the bulb. The light in my laundry room never turned on, despite me putting in multiple requests for it to be replaced. The AC units are extremely old, and they just take parts from other units to try and fix it. There are many units that you can hear squeak and squeal and need to be replaced. My bills from the summer usually ranged from $200-$250+ a month due to the AC being old and not being able to handle the heat. The windows have moisture damage from a seal being broken, which also leads to higher bills. My carpet was not replaced when I moved in, despite what they tried to tell me. It was extremely dirty and was starting to tear pretty badly. When I asked about this, the apartment staff told me that they “don’t replace carpet when the unit is occupied” even though it was never replaced in the first place.
The maintenance staff (all of one person) does not care how they fix something or how long that fix will last. The leak in my ceiling was patched, but never painted over and looked awful. I also had mold in my apartment. It covered the air vents and when I did an at home mold kit, they told me they do not honor it.
The grounds of this complex are not upkept, despite what they try to tell you. The dumpster was across from my apartment (and in the middle of the complex) and is always overflowing. Read More

I am actually very happy here! There are some things that have to get updated, but there is new management that has been working on it. From all the years I've rented, I've never came across a PERFECT apartment. People are in and out. So, I'm realistic as to what to expect. The leasing people are very helpful, and maintenance team has been staying on top of everything. If anything comes up, they're quick to act on it. My apartment has no issues. I keep clean, which has kept bugs away. I've never... seen any rats here. I haven't done pest control in minute, and it's been all good. My apartment also looks very nice inside, and it isn't the most updated one. I use the gym every now and then, nothing fancy but just what is need. Read More

Not only was the apartment not in the best condition for the area and price one is paying, but there is also rats there. They claim pest control will come by once a week, and charge you for the service, however I had to resort to taking measures into my own hands and break my lease because of the disgusting living conditions.

Entry gates are broken and remain broken.