6/18/26
Warning
I have had a very concerning experience since moving into Arrabelle Apartments.
Since move-in, I have reported ongoing plumbing issues, including hot water coming out of the cold side of faucets throughout the unit. Maintenance visited multiple times and confirmed the system was not operating properly, but the issue was not corrected. In May of this year, I was scalded while using the shower and have since required medical treatment, including multiple doctor visits and a referral to a wound... specialist.
Despite the seriousness of the issue, I have continued to experience poor communication and a lack of urgency from management. I have also had concerns about access to my apartment and have had to repeatedly request that all non-emergency access be coordinated in writing.
I would strongly encourage anyone considering this property to document all maintenance concerns in writing, keep copies of every request, and follow up consistently. Based on my experience, serious safety and maintenance issues have not been handled with the level of care, urgency, or communication that I would expect from a professionally managed apartment community.
Review from Apartments.com
Property Manager at Arrabelle responded to this review
Hello,
Thank you for taking the time to share your experience. We understand your concerns and appreciate you bringing them to our attention. Our team strives to provide timely communication and service, and we take feedback like yours seriously... .
After reviewing the situation, we can see that you have been communicating directly with our Regional Manager regarding your concerns. We have also been working with a licensed plumber to investigate and address the issues that have been reported. We remain committed to working toward a resolution and appreciate your cooperation throughout the process.
We look forward to continuing to work with you to find a satisfactory resolution to your concerns.
Sincerely,
The Arrabelle Apartments Team