11/18/25
Verified Renter
Unfortunately mismanagement has, and continues to, run this place into the ground. Don't move here unless you like the thought of your packages getting stolen. Do not believe the sales pitch and marketing spin, things got much worse when GreyStar took over in May 2024. Management continues to be unresponsive to hundreds of packages dumped daily in the lobby due to a situation they caused by taking the pre-existing, well-functioning package room away as soon as they took over in May 2024... .
Management does not respond to tenants numerous emails and phone calls, does not communicate timely (oftentimes, not at all) about basic critical community issues like: elevator/amenity outages, package theft and mismanagement (GreyStar actually took the package room away!), security incidents including homeless folks getting into the building, extremely loud, early morning construction around the property... just to name a few.
Unless you have no other feasible options like i did, i would strongly urge you to look elsewhere.
In addition to the package problem, building security has become a major concern:
- multiple vehicles have been broken into in the parking garage.
- two stolen vehicles this year in the same parking garage.
- In June a resident's apartment was broken into and they were threatened at gunpoint.
Yet management does nothing: The office manager's response to the break-in was "there are bad people on this planet and we can do nothing about it". (!)
This is not at all the response one would expect from a property that advertises itself as "luxury".
Seriously, if you other options that work for you when apartment searching, take them!
Review from Apartments.com
Property Manager at Stella - New responded to this review
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I understand how frustrating these concerns have been. Your comments are important, and we take them seriously.
The property recently... transitioned to new ownership, and we now have a new Community Manager in place who is already working closely with the team to improve communication, security, and overall resident experience. There are several positive changes underway, and we appreciate your patience as we work through these transitions.
We welcome the opportunity to connect with you directly so we can go over the specific issues you’ve encountered and ensure they’re properly addressed. Please feel free to reach out to the management office or email us anytime.
Thank you again for sharing your concerns with us.









