Rosewalk Apartment Homes

We're sharing our experience to help future renters avoid what we went through.

We submitted our application on January 9th and were excited to move in. Prior to our original move-in date, we were told the unit needed "extensive maintenance" and were asked to delay to February 4th. We agreed, trusting the extra time meant the apartment would actually be ready. It was not.

Upon move-in we found mold on a bathroom window, a bedroom patio door that doesn't close properly (creating a draft and... security concern), a broken refrigerator shelf, rusting hardware throughout, a stained toilet seat that was never replaced despite multiple requests, and gate access that never worked properly. Paint was still wet and fumes were overwhelming—we were asked not to move in large furniture because it hadn't dried.

We exercised the 30-Day Satisfaction Guarantee within our first week. During our move-out inspection on February 15th, the Leasing Manager explicitly confirmed we would only pay for the days we occupied the unit. Based on that assurance, we returned our keys and vacated that day.

Weeks later we discovered we were charged for the entire month of February—including days we did not occupy the unit. When we questioned this, management admitted the verbal promise was made but claimed the manager "didn't have authority". Corporate customer service has not replied to my email explaining the full timeline and why these charges are wrong.

Here's the problem: nowhere in the lease or on their website does it clearly state that the 30-Day Satisfaction Guarantee still requires paying a full month's rent after vacating. It wasn't until we exercised this guarantee that management updated their website and added a 200% charge to “early termination” in their additional charges sheet. The guarantee is marketed as a simple promise—if you're not satisfied within 30 days, you can leave. There is no transparent disclosure about additional rent obligations, especially when the unit was delivered in poor condition through no fault of the tenant.

What future renters should know: get every promise in writing. Verbal assurances from staff—even managers—may mean nothing later. Tour your actual unit before move-in. Take dated photos and video of everything. Do not accept keys until all maintenance is completed. And if something feels off during the leasing process, trust your instinct.

We didn't create this situation. We simply wanted to move into a clean, safe home. Instead we were han Read More

The apartment complex generally is not safe. Cars have been broken into including my own. People regularly jump over the fence. There are usually people parked near the exit gates and then enter through the gates when someone drives out. Generally you are paying a lot of money for the complex to make sure you aren't actually secure.

The apartment staff is notorious for being on lunch break for 2 hours at a time and doing everything in their power to be unreachable or difficult to reach... .

Also I've had to have my kitchen sink repaired 4 times because every time it gets fixed it breaks again 2 weeks later.

If you are tired from your job or from the rest of your life and want apartment staff that take advantage of this fact to hassle you whenever they get the chance, these guys definitely fit the bill. Read More

I recently made the decision to move to Rosewalk for the second time. Working with Angela was an absolute pleasure; she exceeded all expectations and ensured that I secured an apartment that perfectly met my preferences. The community itself is serene, with spacious apartments that provide ample comfort. The staff is friendly and welcoming. Without hesitation, I highly recommend Rosewalk for anyone seeking a peaceful and comfortable living environment.

The maintenance crew is always super helpful and professional! Thank you for your efficiency

The maint staff has always been responsive for any issue I had if I put in a ticket. But what really stood out was when I had a broken water line to the toilet. I knew they were slammed with some stuff going on the complex that day and they still had somebody out within an hour, replaced the entire line and I was good to go within 15 minutes. They even taught me how to shut off water to my entire unit in case of emergency.

Could not ask for better service.