4/10/26
Breaks my heart to write this- negligence dog park
It breaks my heart to give a one star review. Let me preface by saying I have lived at novel for 5 years and have had an incredible experience. The following staff have made Novel my home and have gone above and beyond in their treatment of residents: Becca, Keith, Natalie, Steph, Angie, Fatou and Walle.
Unfortunately last week in the Novel Dog Park, a black rat bait box was somehow open on the rocks section in the park, with rat poison spilled on the turf and rocks. My dog ate some and was... rushed to the ER and had his stomach pumped, was given charcoal, and is on 30 days of Vitamin K to prevent internal bleeding. I emailed Lexi the GM and requested reimbursement for the vet bill and assurance that the dog park be closed and cleaned, and she promptly denied the request, saying my dog should not have been on the rocks section and it was not Novel’s fault an open rat bait box with poison was everywhere. This all despite no signage, fencing, or warning about dogs not being allowed on the rocks, or that poison was present in the 3+ rat bait boxes in the dog park. The park was also never closed and was hosed down to clean.
Despite several emails back to her initial denial, she has never responded. She is never physically in the office, and had the assistant manager respond to my various attempts to reach her instead of directly responding to me. My dog could have died, and all the wonderful staff mentioned above have personally found me and asked for an update on Leo, and apologized for this horrible situation.
I have never left a negative review before, but felt it was my due diligence to post about the negligence of this scenario.
Review from Apartments.com