7/20/26
Staff very kind
July 1, 2026
We have been pleased with the staff at our Greenway Chase Apartment Complex.
Most everyone is personable, kind and caring.
We are very pleased with Sydne. The issues we have struggled with during our first year of renting here, Sydne has recently begun helping and things are finally beginning to take place. Thank you Sydne. You get an A+.
We are very disappointed with our moving in experience. After seeing the model unit, we were very excited about our new home. When we got... into the one we were actually being moved into, we were very unpleasantly surprised. It is nothing like the model unit…perhaps layout, but nothing else. The apartment was filthy. That was after they said it was going to be “sparkled”. Not only was it filthy, but it smelt of stale cigarette smoke, which immediately gave us all headaches. Unfortunately, we are the only ones who smelled it. Supposedly, none of the managers that entered the apartment could smell the odor, despite our friends and family saying, we smelt of smoke…even when we were not in the apartment… In other words our clothes and belongings smelled of smoke. I will say they did send someone to clean the carpet (after I had already done so twice) but the cleaning did not rid the apartment of the odor.
The new carpet install is on the
calendar now (a year later).
Thank you again Sydne for making sure that happens!
Some of the reasons given for not doing this last year was said it had to be approved through corporate… But unfortunately, whether it’s corporate or the local management … it affects the tenant’s experience. I’m sure that if it had been up to local management, this would’ve been taken care of last year.
My bottom line is we love the people who work at our Greenway Chase apartment complex…even our neighbors. There is just an issue with maintenance and upkeep.
Lori
Review from Apartments.com
Property Manager at Greenway Chase responded to this review
Thank you for taking the time to update your review and for recognizing Sydne's kindness and dedication. We truly appreciate your patience and are so glad to hear she has been able to help move things in the right direction. We'll be sure to share... your kind words with her—they will mean a great deal. We're sincerely sorry your move-in experience did not meet the expectations you had after touring our model apartment. We understand how frustrating it must have been to deal with cleanliness concerns and the lingering odor, and we regret the delay in getting the carpet replacement scheduled. Your feedback is invaluable, and we're committed to improving both our maintenance processes and the overall resident experience. We appreciate you giving us the opportunity to make things right, and we're grateful to have you as part of the Greenway Chase community. Thank you again for your thoughtful feedback and for recognizing the efforts of our team. We look forward to continuing to earn your trust.








