Cedar Trace

In the year that I lived at Cedar Trace I had maintenance unlock my door and enter my residence in n more than one occasion with no prior notice and no open work orders, rodents chewed through the ceiling, drains flooded the apartment, and maintenance/the leasing office never followed through with things they said would be completed. During move in we had previous tenants belonging in the unit (washer/dryer) and it took multiple phone calls to multiple people over the course of multiple days to... get them removed. The apartment itself was disgusting, we had to spend hours scrubbing a sticky orange substance off of almost all surfaces. We were then charged all kinds of cleaning fees after moving out despite spackling all picture hanging holes, cleaning all bathrooms, vacuuming, and shampooing carpets. I would recommend paying a little more in rent to live somewhere that isn’t absolutely deplorable. Read More

The only good part about living in this community is working with Jasmine who is a representative in the leasing office. Although her power is very limited, her communication & customer service are the reason why I’m still here & not reporting this place to the city of Maryland Heights. My furnace and water heater are so old that Spire Energy refused to start service until the repairs were done. After turning in all of the red signs Spire gave me, nothing was done until I bugged them 72 hours... later and threatened to escalate my concerns. I still haven’t heard from any admin except for Jasmine. And although she is not the person I should be speaking with she has done her best to keep me informed and hear my concerns. Besides her, my unit is outdated, clearly not inhabitable, and the office doesn’t care. Read More

Maintenance is worse, and they won't respond to your calls and requests. finally when you are vacating they won't give your deposit back. i have stayed one year and paid 2 months deposits. All unnecessary charges they will add and will not give back not even single penny. won't suggest this bad community apartments are too old.

Poor Maintenance, Dirty Facilities, and Overpriced Move-Out Charges
The maintenance here is a disaster – appliances break down frequently, and common areas are consistently dirty. To add insult to injury, when I moved out, I was slapped with exorbitant fees for “cleaning services” that I was not made aware of during pre-walk before lease end date. They never paid Referral to anyone. It feels like they find every possible way to charge you extra. I regret moving in here and would advise... prospective tenants to think twice. I was stunned to find additional fees for “cleaning” and “repairs” that I felt were normal wear and tear and seemed excessive and were not mentioned in the lease agreement. The management is unhelpful and unresponsive when it comes to clarifying these issues. This apartment complex needs a complete overhaul in both service and transparency. The lease terms were not clearly communicated, and I’ve encountered numerous hidden fees since moving in. The management is unhelpful when it comes to clarifying these issues. Be cautious and read the fine print if you’re considering this place and be prepared for unexpected charges upon moving out. Read More

Extremely Dis-satisfied with the way Cedar trace handles maintenance. In last 3 month the heating system has stopped working and been out for 40 days that too when the temperature dropped to -26.

Raised 5-6 service request and problem is still not resolved. There is no priority given to service request and people suffering from extreme cold weather and fallen sick due to the same. Heating system is old and answer we get it that they need to find a part from the same system running in any other... of their apartment.

I would not recommend to anyone and think through for future to avoid staying at any of their properties.

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