4/15/26
Worst Complex in Reynoldsburg
If I could give this property zero stars, I would.
Please think very carefully before signing a lease here. The management turnover is constant — it feels like there is a completely new staff every few months — and the office rarely answers calls or follows up when residents need help. Getting clear communication from anyone in charge is almost impossible.
The rent you sign for is NOT the rent you end up paying each month. There are unexplained charges and new fees added regularly, and... residents are often left trying to figure out what they’re even being billed for. It feels misleading and extremely frustrating.
Maintenance entering units has also been a serious concern. I personally experienced property going missing after maintenance visits and was told management is “not responsible.” That response alone says everything about how residents are treated here.
Since the newest management took over, eviction filings are being pushed immediately after the 1st with little flexibility or willingness to work with residents. This aggressive approach has negatively impacted my credit and created unnecessary stress for something that could have been handled with communication.
The current property manager is unprofessional, dismissive, and repeatedly provides inconsistent information instead of solutions. Residents deserve better than being ignored or talked around when bringing up real concerns.
There is also a major German roach problem — including inside “renovated” units. This is not a minor issue and should absolutely be disclosed to future tenants before they move in.
To make things worse, children regularly smoke in the hallways and nothing is enforced to stop it, even after complaints. It creates an unhealthy and uncomfortable environment for families living here.
Between the constant staff turnover, surprise fees, poor communication, pest issues, and aggressive eviction practices, this has easily been the worst rental experience I’ve had. I would strongly recommend looking elsewhere before choosing to live here or at any properties managed by this company.
Review from Apartments.com
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Property Manager at The Oaks responded to this review
We are truly sorry to hear about your experience and sincerely apologize for the frustration and stress this has caused you. What you've described — from surprise fees and pest concerns to communication breakdowns and the eviction process — is deeply... concerning to us and something we want to address right away. You deserve better and we are committed to making that happen.
Please reach out to us directly at 614-470-5315 so we can connect with you one-on-one, review your situation, and work toward a resolution. Thank you for bringing this to our attention.