3/8/26
Verified Renter
So I’ve lived here about a week now and I can say that the staff has been very friendly so far. specifically Ryan. Application process and move in was pretty easy. Amenities are nice and it’s an awesome location. Reasons why I can’t give 5 stars:
- staff are unresponsive to emails. But helpful over the phone or in person
- people leave garbage outside of the garage shoot room. I thought the door was locked or something and they didn’t have access. However I got in and used the garbage shoot... just fine. Laziness I suppose.
- You need an app to gain access to the parking garage and the building. Which is great and makes the place seem pretty secure. However, if you need to run to your car real quick and forget your phone in the house you WILL be locked out. You need your phone on you at all times and hopefully it doesn’t die before you get home. This is a bit of a hassle.
Otherwise, so far nothing major to dislike. My partner and I are enjoying it here.
Review from Apartments.com
Property Manager at Tree responded to this review
Thank you so much for taking the time to share your experience and for the kind words about Ryan and the team! We’re really glad to hear that your application and move-in process went smoothly and that you’re enjoying the amenities and our location... so far. Welcome to the community — we’re happy to have you and your partner here!
We also truly appreciate the constructive feedback. This time of year tends to be one of our busiest leasing seasons, and while we always strive to respond quickly, we do prioritize residents who are in the office or on the phone first. That said, we absolutely want to maintain the strong communication our team is known for. We recently welcomed a new leasing agent to the team, and we’re confident this will help us get back to the level of responsiveness our residents expect and deserve.
Regarding the trash room, thank you for bringing that up. The chute rooms are accessible to residents, but items left outside of them are usually due to improper disposal rather than access issues. We continue to remind residents of proper trash etiquette and appreciate everyone helping keep the community clean.
As for the mobile access system, we understand how it can be inconvenient if your phone isn’t with you. The system is designed to enhance building security, but we always encourage residents to stop by the office if they’d like to discuss additional access options or have any questions about how it works.
Thank you again for your thoughtful review and feedback. Please don’t hesitate to reach out if there’s ever anything we can assist with — we’re glad you’re here and hope your time at Tree continues to be a great one!








