The Ellis

The apartment itself is fine, and the leasing office team has been kind.

My rating is based on my experience with the maintenance team.

The dishwasher that came with the unit has an exposed, rusted rack. I brought this to the office’s attention, and they submitted a work order on my behalf. I requested a repair or replacement. Instead, maintenance applied a cleaning spray to the affected areas, which did not resolve the issue. The dishwasher rack is still covered in rust because the metal is... exposed.

I submitted a work order on May 15 to address the gaps under my front door. On May 19, maintenance closed the work order without anyone visiting the unit. I had the leasing office reinstate the request. It ultimately took 10 working days, along with two follow-up requests, before someone came out to replace the door sweep.

There have also been two leaks in the ceiling. During the first leak, maintenance came to inspect the area. Before they left, I asked whether they would be returning, and they said yes. My partner took time off work to be present when maintenance returned. However, maintenance never came back. Instead of communicating a timeline with us, my partner unnecessarily took time off work and waited for a visit that never occurred.

The community is advertised as a gated community, but the gate is consistently left open throughout the day and overnight. Read More

Apartment has a lot of issues with odours and issues with essentially all appliances. They are still not fixed it’s been 3 weeks since I moved in.

After 13yrs at my old residence; I’m satisfied for my leap of faith to the Ellis. Its community is peaceful,clean,good accessible Pool & Club house! 1yr & hopefully many more at the Ellis.

We moved into Ellis on May 15th, and from day one the bathroom has had a strong rotten organic smell, very similar to cannabis. We immediately reported it, and maintenance came out once to clean the shower drain, but the odor never went away. Since then, there has been absolutely no follow-up.

We have called the office multiple times over the past week and no one answers the phone or returns our calls. At this point, it feels like we are being completely ignored while continuing to live with an... unbearable smell in our own home.

It has now been over a week, and we still cannot properly use the bathroom or settle into the apartment we are paying for. This situation is especially unacceptable because my wife is heavily pregnant and we are expecting our baby in just a few weeks. We are extremely concerned about exposing her and our newborn to this persistent odor and whatever may be causing it.

This entire move-in experience has been incredibly stressful and disappointing. Honestly, if we had known this would be the situation and that communication would be this poor, I wish we had never moved into Ellis. Read More

One of the best apartment complexes I've ever lived in. It's comfortable, quiet, and maintenance requests are efficiently and quickly handled.