7/29/26
ROACHES ROACHES ROACHES
The negative reviews are not exaggerating. Please listen to them. Moving here was one of the worst housing decisions I’ve ever made.
From the day I picked up my keys, it’s been one issue after another. Norma was unprofessional and dishonest with me on move-in day. Jasmine seems to do the bare minimum and has shown very little concern for residents or resolving ongoing issues.
My apartment has flooded multiple times. My washing machine has never functioned properly, despite the numerous... maintenance requests I’ve submitted. Instead of fixing or replacing it, maintenance has essentially patched it together and insisted it works when it clearly doesn’t. I’ve repeatedly requested a replacement, but those requests have been ignored, forcing me to wash my clothes elsewhere.
The worst issue by far is the roach infestation. Despite everything I’ve experienced, I was denied a transfer to another unit unless I went through the entire application process again.
The only bright spot has been Emily. She has been kind, professional, and genuinely tries to help. Unfortunately, one outstanding employee cannot make up for the overall lack of professionalism, poor maintenance, and disregard for residents.
If you’re considering moving here, I strongly encourage you to look elsewhere. I genuinely regret signing a lease here, and I wouldn’t recommend this property to anyone.
Review from Apartments.com
Property Manager at Axis Kessler Park responded to this review
Akia, thank you for taking the time to share your experience. We sincerely apologize that your time in our community has not met the standard you expected or deserved. We understand how frustrating it must be to deal with recurring maintenance issues... , concerns about your washing machine, flooding, and especially the pest issues you described. We also regret that you felt unsupported throughout this process. While we're glad to hear Emily made a positive impression, it's clear we have fallen short in providing the level of service we strive to deliver. I would appreciate the opportunity to meet with you personally to discuss your concerns in detail and better understand your experience. My goal is to work with you to find solutions and do everything I can to make this right. Please contact our office at your earliest convenience, or stop by the leasing office, or email me at axiskesslerparkmgr@greystar.com. Ask for me, Tina, so we can schedule a time that works for you. Thank you again for bringing these concerns to our attention. We hope you'll allow us to regain your trust and improve your experience.
Sincerly, Robertina Rios| Community Manager Axis at Kessler Park | 2400 Fort Worth Ave. | Dallas, TX 75211