Bell Frisco Market Center

The apartment complex itself is nice. The problem is that the service isn't. The communication here has never been strong. Something will be broken but it's not communicated to us. Or something will happen (like an 8 hour shutdown due to a suspicious package where the bomb squad shows up) and they will never explain it to us. No transparency or respect for those who live here. And there is always something broken that takes too long to get fixed - things that effect everyday life like the... elevator being down for days (or weeks) or the Luxer package pickup machine not working for days or the fire alarms going off all night long. It is always something here. Sometimes I stop and ask, "what exactly are we paying them for?" Read More

Overall the experience is good. The amenities are especially great and well maintained. The maintenance staff are on the point and the requests are maintained on time.

The staff and the maintenance crew have all been super helpful and friendly as we’ve moved in. Apartment is great. My family loves it and my son has already made some friends playing soccer by HEB.

The application and move in process was simple. I felt informed the whole time.

The apartment was clean and move in ready

I would recommend to anybody wanting to be in the area

I’ve lived here for over a year. While the property has its good moments, the ongoing issues with maintenance and management make it hard to recommend.

Smaller frustrations cropped up early on, such as amenities being quietly taken away without explanation (the lobby coffee machine and mail room vending machine disappeared not long after we moved in) and the business centers being left messy or unusable. On their own, those things are minor, but they’re disappointing for a “luxury” property... .

The bigger problems have been hard to ignore. Repairs take far too long, whether in-unit or throughout the building. The maintenance ticket system is slow, and there is no clear communication about when staff will actually enter your apartment. Visits feel random, which has led to multiple coordination issues on my end and has left my partner uncomfortable with them dropping in unannounced. When a resident on the 4th floor caused major water damage, it still took over six months before all repairs were finished in my unit. During that time, parts of my apartment were essentially unusable.

The fire alarm system has also been a nightmare. It has gone off repeatedly without being fixed properly, to the point where residents don’t even take it seriously anymore. That is not just an inconvenience, it is a safety concern.

Overall, when everything is working properly, the apartments themselves are nice. But the lack of consistent upkeep and poor follow-through from management has made living here frustrating. Unless things change, I would not recommend signing a lease at Bell Frisco Market Center Phase 2. Read More