11/10/25
Our experience at The Meritage was frustrating from start to finish.
My husband was supposed to move in on July 19, 2024, but when he arrived to pick up the keys, the staff told him the apartment wasn’t ready until the next day. They promised we’d be reimbursed for the extra moving costs, but even after turning in receipts and following up several times, we never received a dime.
When I applied to be added to the lease that September, the office completely lost my application, then told me to redo it—only to later “find” the original. The amount of... disorganization was unbelievable.
When we moved out in July 2025, we submitted our deposit refund paperwork early and returned all the keys in person. Weeks went by with no response. When we finally got a call back, they said our $500 deposit refund would only be $46 because they claimed the keys weren’t returned (they were) and that we owed a paint fee. We lived there for over a year, so even that charge made no sense.
After months of waiting and countless follow-ups, we finally got the refund check in November—nearly four months after moving out.
Between the poor communication, lost paperwork, and broken promises, I wouldn’t recommend The Meritage to anyone.
Review from Apartments.com
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