The Parker (ATX)

I am reaching out regarding discrimination and unprofessional customer service at one of your properties named Parker at Austin. I am speaking on behalf of a handful of residents that do not feel comfortable coming to the office nor speaking to the assistant manager, Tierza. Please investigate this issue or we will be forced to escalate to Fair Housing and other measures.

The staff was exceptional. They were helpful and eager to assist in the apartment hunting process. They were knowledgeable on the area and what it offered for local residents. I highly suggest taking a look at the property and its amazing amenities.

This is a really nice place to live; nice gym, nice pool area, very nice clubhouse and the apartment complex is maintained very neat and clean. I can make it to I-35 in 7 minutes in the morning, and can also make it to 130 Toll-road in 10 minutes if needed.
The office personnel us very kind and helpful, they treat you with respect and a friendly attitude. I have lived here for 18 months and would strongly recommend it to anyone... the place is top level but their rent rates are affordable.

Runnnnn, I cannot wait to leave this place! Management is terrible, neighborhood is so bad.

f there was a zero rating I would have choosen it. Save yourself from a painful experience and find another complex. My daughter moved in to go to school and out 3 weeks later. Her apartment was cockroach invested and they did nothing. We went to the office the first day and they said extermination would be done right away and it did not happen. They said they would move her to another apartment and the day before backed out and said she would take the roaches with her, so they said she would... have to remain there with they did repeated scheduled exterminations over time (there were big ones and babies everwhere). This would have been bad for her health as well as you can't have anything in the cabinets during extermination, so she really would not be able to live there.I would have been less upset if they acted like they cared, but there was no apology, no remorse, not even shock that this was happening, the staff acted as if this was normal.Totally stone faced. The office people look you in the eye, promise and smile and then lie and do nothing. They are inexperienced and simply don't seem to care. There is trash all over the grounds , the dumpsters are overflowing and the vents and air filters in the apartment were filthy. . Read More