Brick Row Apartments

In my experience, the front office has not taken repeated noise complaints seriously. I have reported excessive noise from the apartment above me multiple times and have even contacted the police on multiple occasions because of late-night noise severe enough to disturb my apartment.

Most recently, I contacted the office while the noise was actively occurring and invited staff to come inside my apartment to hear it firsthand. Instead, I was told the upstairs residents said they had not been... home that morning, despite the hours of noise I had been hearing.

After repeated complaints, I am extremely disappointed with how this has been handled. Read More

I really love my apartment—it’s super cozy! The location is perfect, with great places to eat nearby and easy access to public transport (the train is RIGHT THERE). The pool, common area, and fitness center are nice & clean. There’s even a spot for private meetings if you need it.
From what I’ve seen, the management staff is great; they are really quick to handle any maintenance requests. And living in Dallas, we all know how tricky parking can be, but the parking is always available and secure... . I’ve lived in a bunch of apartments, and while some might be newer or nicer, this one really ticks all the boxes for me.
Just to clarify, I’m a real tenant, not an employee (haha)! I’ve been here for almost a year, and I genuinely love it.
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Hallways are disgusting. Homeless people everywhere. Police are always at the complex. DART station is insanely loud. Paperthin Walls. Bugs everywhere (roaches). Fire alarms always going off due to flooding. 0 amenities. Packages stolen. Locker system outside. (moved out & they charged almost $500 & refused to provide proof while threatening sending me to collections if I didn't pay them).

Just recently moved from this place in the breakdown for my security deposit is missing over $300. Had to go to corporate just to get a response back from the office. The place is nasty now since new management. Halls dirty, the trash chute stays dirty and broke. The grills never work. Was there two years. The first year no problems but once the new management came it’s been nothing but hell. The way our water bill spiked once the new people came was ridiculous. I wouldn’t recommend this place... to anyone. Read More

When I moved here in 2020 the place was nice and clean. Office and maintenance people were great. Since The Simpson Group bought Brick Row they stopped vacuming and cleaning the halls, even by the trash shoots. They said in January 2023 that new carpet was coming. Here it is June and not only is there no new carpet they painted and got paint on the dirty carpet that is never vacuumed.
The parking garage is filthy and homeless people sleep in there. I really want to move but cannot afford to... right now.
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