Lantower Round Rock

It is probably one of the oldest apartment complex in Round Rock but the management are constantly upgrading and improving their apartments and amenities. There are ample parking spots compared to most new apartments complex. The landsapring is also well kept with beautiful trees all around. The office and maintenance staff are very helpful, nice and friendly. I love it here, peaceful and serene

I have lived at Lantower Round Rock for over 5 years and this is absolutely the best place to live. The office management team are friendly, helpful, and take care of issues in a timely manner.

Horrible customer service. Rude & unprofessional. They don't return your calls or emails. They don't open during the posted hours, they don't listen to you, they keep changing their responses to your questions, they don't always tell you when a new procedure starts that would affect all residents. You don't know what's going on because they only post "positive" comments on the community wall (the office screens the comments)... the list goes on. The property is a mess. Focus is on the front... office and entrance. If you take a closer look, you'll find a dog park falling apart (broken gates & benches), trash not picked up consistently throughout the complex, large items laying outside in the field near the trash compactor for WEEKS, other items also falling apart/broken (light posts, dog waste baskets)...list goes on. Inside? Ugh. When i first moved in i found trash & holes in the walls! When I've called maintenance, it can take days. The last time they came, they left trash in my sink. They do have a nice layout but it's not worth it with how dirty the complex is and how bad the front office treats it's residents. Not worth it. Read More

When my husband and I moved here almost 4 years ago under The Lodge at Warner Ranch it was an excellent place to live. After going through 5 Management and office changes we wondered why we stayed so long. Seams are falling off had water damage to walk on wrinkled carpets and neighbors slamming door below so hard you vibrate just sitting. Don't tell the office as they don't care. The surveys are a joke.

I used to love this place but now I’m really disappointed in the new management. My rent bill was less than normal and I went in right away to get the issue resolved with one of the managers, Farren. Long story short, she said the bill was correct because of the lease end date coming up soon. I turn in my check then 2 days later I get a call from the other manager, Kimberlee, saying my check is short and that I in fact did owe more money like I originally thought. She asked me to come in the... next morning to discuss. The next morning I went in to discuss and Kimberlee wasn’t even there. I brought in a new check to give to Amber who informed me that they’re going to now add on late fees because it is now after rent due date. They erred but I get fees. GREAT. I ask to speak to Farren, the manager who made this mistake but Farren refused to come out of hiding from her office because she’s “not really supposed to be here on a Saturday” Why do they have office hours on the weekend if their staff has no clue what’s going on and the managers are hiding in their offices? These girls are very unprofessional and rude. Lots of communication is lost when management has their poorly trained staff running back and forth passing along information. Their staff makes mistakes and the residents suffer as a result. I miss the old management company. Really wish I hadn’t just signed the new lease a few weeks ago. Read More