7/22/26
Verified Renter
I would honestly rate my experience here around 2 stars, if not lower. Since moving in, I’ve had several issues that have made the experience much more frustrating than it should be.
Maintenance has been one of the biggest problems. I’ve submitted multiple requests, including an issue with my freezer that was marked as fixed even though it was never actually fixed. I’ve also had other maintenance requests where the work wasn’t done correctly the first time, which meant having to submit another... request and wait even longer. On top of that, I’ve had to put in requests shortly after moving in for things that should have been checked and taken care of before a new tenant moved into the unit.
Communication with management has also been disappointing. There have been multiple instances where things were not communicated properly, follow-ups didn’t happen, or it felt like conversations and requests were simply forgotten. As a tenant, I shouldn’t have to continuously follow up just to make sure something is being handled.
I understand that maintenance issues happen and things can get busy, but when the same problems with communication, follow-through, and incomplete work continue happening, it becomes frustrating. There needs to be much better communication between management, maintenance, and residents, along with better quality control before apartments are considered ready for move-in.
Review from Apartments.com
Property Manager at Agora Stone Oak responded to this review
Thank you for taking the time to share your experience. We sincerely apologize that your time at Agora Stone Oak has not met your expectations. We understand how frustrating it can be when maintenance concerns are not fully resolved and communication... falls short of what you deserve as a resident.
Your feedback regarding maintenance follow-through, move-in readiness, and communication has been noted and will be reviewed with our team. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact our office at 210-494-2727 at your convenience.
Thank you for bringing these matters to our attention.