11/25/25
Verified Renter
Management does not seem to address security and resident concerns. There have been multiple instances of people who do not live here throwing loud pool parties late at night. It’s disruptive and makes residents feel unsafe in their own community. Cops show up at least twice a week to remove these people, and still, management has done nothing to control the issue. I send emails of every incident as they are happening but it’s clear they’re not taking resident safety or peace seriously. This is... unacceptable and essentially unfair for paying residents.
In the past 9 months, two major water leaks have occurred in my unit both coming from the upstairs unit. Still maintenance has not repaired ceiling damages.
When signing the lease, I was handed keys to a unit that was clearly not ready for move-in, this unit was infested and an overbearing scent of pesticides. Luckily, the leasing office is one of the few that is open on Sundays, and they kindly transferred me into a different apartment. Despite the extremely stressful EVENT, Antonio was extremely helpful and made sure I was comfortable with the new unit
Review from Apartments.com
Property Manager at Fountainhead responded to this review
Hello, Please know that we are always available to speak with you, as we take our reviews seriously, and would like to work with you to resolve any issues there may be. Please contact us at (210) 377-1655. We look forward to hearing from you soon.... Have a great day, Fountainhead Team.