The Sterling at Oak Hills

Poor professionalism and communication.
This apartment complex underwent issues with access system to main gate, office, mailbox, and amenities. During this time, when a resident went to inquire about their difficulty with access, the management team put blame on the resident for not brining this issue up sooner. They are rude on the phone and judgmental when answering questions. The cleanliness and safety of this apartment complex has deteriorated under their leadership. There is trash in the... hallways and excrement from pets and birds that goes uncleaned.
The trash service sometimes does not come on days scheduled. There have been several car thefts and homeless population on the property without increase in security or support from management team. No steps have been taken to ensure safety of residents and no communication has been provided regarding this issue as well. Read More

So far, so good! The staff is very friendly and knowledgeable, the units are clean and well maintained. NO ROACHES. That’s been a problem for me before. And the proximity to the medical center is a huge plus for students and staff.

the sterling at oak hills is by far the most amazing community. they helped us in a desperate time of need and helped us escape a terrible living situation. i’ve never been more grateful for the leasing team for helping me even through one of the toughest times of my life, even listening to me vent. i’m forever in debt to them.

Would not recommend at this time. Management needs to address the growing community response to their lack of engagement and ability to execute on correcting the issues everyone is experiencing.

Service request was addressed quickly. Nice and approachable admin staff. Thank you!