Harbor at Mesa Verde

Imagine living in a home you can’t even eat in because of termite droppings—and then getting charged a fee for not giving enough notice when you finally decide to move out. That’s exactly what happened during my time living here. I would strongly recommend that anyone considering living here think carefully before signing a lease. During my time here, I dealt with recurring termite problems in my unit. I submitted multiple maintenance requests for pest control, but responses often took a long... time. Even after treatment, the termites kept coming back, so the issue never really felt resolved while I lived there. The last time I requested pest control, I don’t recall anyone ever being sent. Because of the ongoing termite activity, I frequently had to worry about where in my own unit I could eat because I was concerned about termite droppings falling near my food. Having to deal with that in your own home is disgusting and extremely stressful. The recurring termite problem was also a major reason I decided to move out, which meant I couldn’t give the full notice they require. Ironically, I’m now being charged for that notice—essentially penalized for the very issue that forced me to leave. What made this even more frustrating was the contrast in how strictly management enforces policies on tenants. They’ve been very firm about enforcing the notice requirement, yet when I was repeatedly dealing with termites in the unit, I did not experience that same urgency in addressing the problem. In my experience, tenant deadlines were enforced with zero flexibility, while serious maintenance issues were not treated with the same urgency. Don’t be fooled by the apologetic responses to these reviews—they’re simply damage control meant to reassure future tenants that the company is “reflecting” and improving. In reality, once you’re locked into a lease, communication becomes scarce and concerns are often dismissed or gaslit. Read More

Management is very responsive. Environment is quiet. They work hard to keep it clean. Maintenance requests are handled wuickly

Unless bug infestation, horrible (zero) customer service, sarcastic attitudes by the front office staff when approached with a question mixed with no desire to even attempt to pretend that they care about the residents (the list goes on and on) is what you’re looking for, then avoid this complex at all costs. My son has attempted several times to get someone to come treat the bugs in our place and not only has nothing been done but we don’t even get a response at all. We currently have spiders... and termites (lots of them!) inside the apartment and have been told after many phone calls that it “will be handled” yet
Nothing is ever done and they’re annoyed by any phone call asking for status. If you already reside here, good luck. Read More

May 31 2019 At 11:14am i was informed that my amazon package was delivered to my apartment in building 6 And someone stole it from my door step this is the first time this ever happened to me and I know I’m not the only person this has happened to in the complex according to there udr site I definitely do not recommend living here anymore homeless digging through the trash in the middle of the night packages being stolen in daytime from your doorstep doesn’t seem safe at all

Lived here for 12 months and have got 2 more to go. Can't wait to move out of this place due to management which has turned over 3 times since signing the lease. Don't let the landscaping fool you - that's where all your $$$ will go to. Not to better the safety situation or to pay emergency maintenance workers to come during emergencies but to fix the landscaping and amenities where leasing office gives unsuspecting prospective tenants tours. Bums have slept in my parking spot, have parked their... carts in my parking spot, yet received a newsletter from the leasing office to not let suspicious people follow us into the complex. How about using that landscaping money to put up a security gate or actually hire security to come by on a regular basis and actually do something about suspicious activity like obvious drug deals and people breaking glass by the pool area after hours?? We have lived here for 12 months without issue and now Blair the community manager seems to be nitpicking at our property, particularly our patio. When my roommate and I signed the lease we were told anything goes on the patio except for hanging tapestry and having charcoal grills. Easy right? NOT. Apparently we cannot have some outdoor furniture and accessories on the property we pay monthly for because it's up to the leasing office's "discretion" about whether something looks nice and can stay outside. Every time we try to resolve an issue of theirs we call several times and leave voicemails and no answer. This place is only good if you are looking to not have any freedom with personalizing your space and even then i think anyone can do better for the price this place is charging people.

I could go on and on. Simply put, you have been warned. Read More