2/22/26
Verified Renter
Within 1 week i realized why moving to ascent was a mistake. 4 weeks later i was not reached by any ascent staff or management regarding their mistakes in the apartment maintenance prior to our move in. They never compensated us for turning our apartment into a construction site. I will never recommend this place and will be leaving my review online.
Review from Apartments.com
Property Manager at Ascent responded to this review
Thank you for sharing your experience. I’m truly sorry to hear that your move-in and maintenance experience did not meet expectations. That is never the standard we strive for at Ascent, and I understand how frustrating and disappointing this... situation must have been for you.
We sincerely apologize for the inconvenience caused by the maintenance issues and for the lack of follow-up communication. You should have felt supported and informed throughout the process, especially when it impacted your home environment.
I would genuinely appreciate the opportunity to speak with you directly and work toward a resolution. Please feel free to reach out to me at ascentmgr@greystar.com at your earliest convenience. Your feedback is important to us, and we are committed to improving both communication and service for our residents at Greystar communities.
I hope to connect with you soon and restore your confidence in our team.









