5/21/26
Verified Renter
I wanted to share some concerns about the living experience here in hopes that management takes resident feedback more seriously and that other residents feel comfortable speaking up as well.
This property has a lot of potential, but one of the biggest ongoing issues has been communication. Emails and phone calls often go unanswered, and many concerns are acknowledged without any real follow-through or resolution. Residents should be able to easily reach someone directly and receive clear,... timely communication when problems arise.
There are also maintenance concerns that have gone unresolved for long periods of time. For example, our washer has barely functioned properly for most of our lease despite multiple requests for assistance. We were also assigned a parking space that is extremely difficult to use due to its placement beside a wall and garbage area, forcing us to rely on street parking for much of our time here.
Another concern is the lack of accessibility regarding urgent issues. It is confusing to have an “emergency” phone line that only appears to function during business hours, when emergencies can happen at any time.
Personally, I have also made repeated requests regarding the excessive use of strong air fresheners in the gym due to asthma and autoimmune-related health complications. Because the windows are sealed shut, the ventilation is poor and the fragrances become overwhelming, causing migraines and throat irritation. Despite respectfully bringing this up multiple times, nothing has changed.
Most importantly, many residents simply want to feel respected, heard, and valued within their own community. Better communication, stronger follow-through, and staff members who approach residents with professionalism and empathy would make a significant difference in the overall environment here.
I truly hope management considers resident experiences more carefully moving forward, because this community could be a much better place with more accountability and care.
Review from Apartments.com
Property Manager at The Crossings Apartments responded to this review
Thank you for your feedback. We sincerely apologize that your experience has not met expectations. We understand your frustrations regarding communication, maintenance concerns, parking, emergency support, and the gym environment, and we appreciate... you bringing them to our attention. Our goal is for every resident to feel heard, respected, and supported. We take your comments seriously and would welcome the opportunity to discuss these concerns directly so we can better address them and improve our community experience. Thank you for sharing your perspective and helping us identify areas where we can do better.