The Lakes

After trying to contact the office I scheduled a tour with an AI agent that set me up on a Saturday. I got a text several hours later saying it was unavailable, and in maybe 6 texts over the course of about 6 hours they set me up for an appointment time on a Thursday at 4 pm when I was discussing between 11-1 on a Tuesday. Made no sense. I called about 6 different numbers from this website, zillow, rent.com, and google, but all rang out and led to the AI agent. I finally called and requested... "Resident Services" instead just to talk to a real person. She claimed it was an AI texting, but with 2 1/2-4 hours between texts, that's impossible. We set up an appointment the next week, but on the day of I received a call at 9:15 am saying they were cancelling, as well as two identical texts cancelling. These said they were "short-staffed" with only 2 people in the office, and to call to reschedule. I called the number they gave and left a voicemail at about 9:30 am (they open at 10 am) on Friday and received no response until a "oops, it seems we missed you!" on Thursday the following week. I told them I no longer wanted a tour, as they cannot possibly timely take care of residents if they can't reply to a future resident until a week goes by, after giving the run-around on scheduling an appointment in the first place. Read More

This is the worst apartment ever! Let me start off by saying I’ve been staying at the lakes/Franklin for almost 2 years now. The management has constantly changed. I guess the constant changed is the reason that the apartments are so bad but let’s not make that an excuse.I’ve been dealing with an outstanding mole problem in my ceiling. I’ve been dealing with an outstanding mole problem in my ceiling for almost 5 months now. In the process right now of seeking legal action for the negligence,... the unprofessionalism, and pure lack of respect for my time. Tiffany in the front office that answers the phone is an outstanding worker, but the people in a higher position that she’s in are incompetent and have no respect for anyone else’s time. Zelle or whatever the new manager’s name is is very rude and doesn’t care about anyone’s time. Purposely created a meeting with me for the mold problem and brush me off. I’ve called off of work at least six times to get this situation in my apartment Rectified but it seems that Frank/Lake has no intent on fixing the situation. Anybody that’s thinking about moving to Lakes/Franklin your chances of living in in a cardboard box. It’s way better than moving here. And it’s not all Franklin‘s employees. The maintenance man do their jobs to an extent shout out Carlton, will, and Brett. Everyone else in the front office that’s not care about their job and does not care about the residence at Franklin/lakes horrible place to live and I’ve lived in many places around the country. This by far is the worst. Super frustrated that I can put a zero star under this review because that’s exactly what they deserve Read More

I’ve been staying at the lakes apartment for 2 years now I can say things have improved since I’ve been here. Upgraded gym.. pool.. balconies,, fireplace, high ceilings not much drama in the area maintenance isn’t bad either also comes with in unit washer & dryer very convenient place to live

The Lakes have paid parking carports, however they don’t do anything about someone in your paid parking spot! I contacted the Southfield Police Department and they were going to tow the car if The Lakes approve it, but they didn’t. This is such an inconvenience to the residents! Especially when someone is parked in your paid parking spot for days!

Maintenance requests go unresolved for months. I’ve had leak after leak after leak destroy my ceiling room by room and no one has addressed it. The drywall has needed replacing since January 2024 and it is now July 2024. My washing machine constantly stops working and it takes months for someone to come fix it. Please don’t move here or to any Beacon Management property.