10/30/25
Scheduled a tour, and the leasing office had nothing to show except a model unit
Absolutely terrible experience. I recently toured The Reserve and was very disappointed. Someone from the leasing office took me to a model unit but had no actual available apartments to show, despite my having scheduled an appointment in advance. I was flexible and open to viewing either one- or two-bedroom units, yet nothing was arranged despite my confirmed appointment. That’s not a simple mistake—it’s incompetence and borderline deceptive.
It’s incredibly frustrating to drive 40 minutes for... a scheduled tour only to be shown a unit I wouldn’t even be living in. If management schedules an appointment, why not ensure a real unit is available to view? At the very least, give potential tenants the courtesy of informing them ahead of time and offering a reschedule when actual units become available. The exterior of the property looked well-kept and promising, but the lack of organization and professionalism from management is a serious red flag. Prospective renters—proceed with caution.
Review from Apartments.com
Property Manager at The Reserve at Southgate responded to this review
Hello,
Thank you for taking the time to share your experience.
Tours at The Reserve may sometimes be conducted in a model home, especially when specific floor plans are currently occupied or in the process of being prepared for move-in. At the time... of your visit, a team member from another community was assisting with tours and follow-up while the property has been short staffed. If you’d be open to it, we encourage you to contact the leasing office directly so we can discuss your visit and explore options for viewing an available apartment home. Thank you.