Avana Matthews

Thank you for taking the time to share your feedback. We’re so glad to hear that you find Avana to be a beautiful, peaceful, and cost-friendly place to call home. We also appreciate you sharing your concerns regarding the parking enforcement and... booting process. We understand that residents who are new to the area may not be familiar with local parking policies, and we can certainly understand how this may feel frustrating or unexpected. As part of our move-in process, the welcome letter sent to residents prior to move-in includes a link to LMS, along with instructions on how to register vehicles and review the parking requirements. We encourage all residents to review this information carefully to ensure their vehicles are properly registered and to avoid any issues with parking enforcement. That said, we appreciate your feedback regarding communication and understand that adjusting to a new community and its policies can take some time. We will continue to look for ways to make this information as clear and accessible as possible. Thank you again for choosing to call Avana home! Sincerely, Team Avana Matthews Read More

Thank you for taking the time to leave a review. We're glad to hear you enjoyed our convenient location, pet-friendly community, and had positive experiences with both your neighbors and our team.

We noticed your 2-star rating and would appreciate... the opportunity to learn more about what could have made your experience better. Resident feedback is important to us, and we're always looking for ways to improve. If you're willing, we'd love to hear more about your experience so we can address any concerns.
Thank you again for your feedback, and we hope to have the opportunity to provide you with a 5-star experience. Read More

Thank you for your feedback! We’re happy to hear that you enjoy living in our community overall. We also appreciate you bringing the minor issues to our attention, as resident feedback helps us continue improving the experience for everyone. Please... feel free to reach out to the office directly with any specific concerns so we can work toward resolving them as quickly as possible. Kindly - Team Avana Matthews Read More

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you have experienced since moving in. We understand how upsetting ongoing pest concerns can be, especially after multiple service visits that did not... meet your expectations. Your comments regarding the lack of follow-up and your experience with customer service are concerning, and we take them seriously. We also understand your concerns regarding the community environment and parking lot safety. Feedback like yours helps us identify areas where we need to improve, and we regret that your experience has not reflected the level of service we strive to provide. We would appreciate the opportunity to speak with you directly and work toward a resolution for the concerns you’ve raised. Please contact the leasing office at your convenience so we can further address these matters with our management and pest control teams. Kindly - Team Avana Matthews Read More

Thank you for your thoughtful feedback. We truly appreciate you taking the time to share your experience after your first year at Avana Matthews. We’re glad to hear that our team has been kind and considerate in addressing your concerns, and we value... the opportunity to continue working with you to make your apartment feel even more like home. Please don’t hesitate to reach out whenever there is anything we can assist with — your comfort and satisfaction are very important to us. Kindly - Team Avana Matthews Read More