Bell Presidio

I toured Bell Presidio in early May 2026 and was initially excited about the property. The floor plans were great, the location worked for me, and the 6-week concession made the pricing appealing. Unfortunately, my experience after applying was extremely frustrating.

Communication was a challenge from the beginning. I was told email was the best way to reach the office, yet my emails often went unanswered. Phone calls frequently went unanswered as well, and it took multiple attempts to reach... anyone.

After my application was approved, I was charged an admin fee and earnest money deposit immediately. This process was not disclosed to me. I was also told that for my ESA accommodation, I only needed a letter from my doctor. I specifically asked whether any additional forms would be required and was told no.

I submitted the requested documentation promptly, but over the following weeks I received changing information about what was needed, additional forms were requested, and I was repeatedly told the documents were pending the legal team. I was also told that I was "not the only person needing anything." At one point I was told that once the additional form was turned in, my lease could be issued the same day. After I provided the form, I was told it would require another review by the legal team.

Nearly four weeks after applying, I still had not been provided a lease. I was also not given a clear timeline for completion. Throughout the process, I spent significant time trying to get updates regarding my application, accommodation request, and parking questions. I was also repeatedly unable to get clear answers regarding covered parking availability.

Ultimately, I decided to withdraw my application because I no longer felt confident in the communication and follow through I was experiencing. My concern was not the delay itself, but the lack of responsiveness, changing requirements, and inability to get clear information despite repeated attempts to do so.

The property itself may be a good fit for some people, but potential future residents should carefully consider recent reviews and pay close attention to the communication they receive during the initial process. Read More

DO NOT RENT HERE if you have a pet or value your money. This apartment complex is straight-up deceptive and shady.
Called to make sure before filing an application and putting a security deposit down, They told us no problem, welcomed our bearded dragon. Then, days before move-in, they suddenly “denied” the pet with zero explanation or valid reason. No notice, no discussion—just a last-minute screw you.
To make it worse, they refused to return our security deposit even though we never even moved... in. No damages, no tenancy, nothing. Just pure greed. They kept everything despite clear proof they approved the pet in the first place. Their “itemized” statement was a joke and full of nonsense.
The management is rude, unprofessional, and clearly only cares about taking your money. We had to scramble to find a new place last minute, lost hundreds of dollars, and dealt with massive stress—all because of their bait-and-switch tactics.
If you have a pet, run. If you want your deposit back, run faster. Terrible communication, dishonest practices, and zero accountability. Wish I could give zero stars. Stay far away from this dumpster fire of an apartment complex. Read More

We have enjoyed 5 years at this community, we absolutely love Shannon and her staff, Rachel and Heidi are fantastic! As well as everyone else including their maintenance staff and I bet not everyone can say that! They are always extremally helpful and always looking out for the best interest of their residents. The area literally has everything you could want from grocery shopping to restaurants and retail shopping. The community is beautiful and very well kept, awesome pool and bbq area that is... excellent and we are looking forward to summer time cookouts with our family. Even the residents are all very friendly, gives you the great feel of being surrounded by good neighbors and the community staff. We highly recommend this particular community but also the surrounding communities up the road!! Read More

Beautiful quiet pond area to walk or sit around for some nature.

We have enjoyed 3 1/2 years here. It offers everything we want in our retired lives, nice pool, clubhouse,weight room , and lots of friendly neighbors. The proximity to the restaurants,shopping, and medical care makes this a great place to live. They have always responded to all of our Maintence needs promptly and the grounds are well kept.