Villas at Hermann Park

Great new manager. Things have improved a lot They're very proactive to complaints and maintaining property.

Great view of Hermann Park! The locale was convenient and the neighbors pleasant. Maintenance was prompt and took care of any issues I reported. The elevator was not working for half the time I lived in the building. The on site office staff has changed and I didn't get a call back or email response for the last two months I lived there!!!! Seems the management has changed and not for the better.

Great property management They're trying hard to keep the property well maintained

Maintenance Response Barry H. and William R. ~ Both did a great job. They were pleasant and courteous, and they fixed the issues quickly and smoothly. Thank you!

I have the unfortunate experience of living at the Villas at Hermann Park, and I must say it is nothing short of disappointing. From the very beginning, there have been discrepancies and issues that should have been addressed before I even moved in.

Firstly, I was informed that maintenance and repairs were being conducted upon move-in, which meant I couldn't see the unit beforehand. This lack of transparency was already a red flag. Upon finally entering the apartment, I was greeted with visible... gaps in the vinyl flooring and a rusted stove. It was evident that the entire apartment had not been properly cleaned, requiring a deep clean before I could even settle in.

To make matters worse, there were numerous problems with the functionality of the apartment. The keyless deadbolt was missing from the door a promising amenity, compromising the quality of my living space. The outside patio utility room door couldn't even shut properly, and the exterior door to the apartment balcony was left ajar, leaving me feeling unsafe and vulnerable. Even within the unit, multiple doors were unable to close completely.

Despite reporting these issues and the promised structural repairs, my problems persisted. The AC unit repeatedly malfunctioned, requiring multiple repairs and inconveniencing multiple times during the heat of the summer months. The stove continued to malfunction, making it difficult to cook meals. Furthermore, the promised keyless deadbolt was never repaired, leaving promises unmet for repair and a lack of quality amenities.

Additionally, basic amenities such as the icemaker and dryer were not functioning properly, despite multiple attempts to have them fixed. It has been frustrating to deal with ongoing repairs and maintenance visits that seem to never fully be resolved.

Moreover, I discovered cracks and structural damage within the apartment, indicating poor maintenance and neglect. The exhaust fan is now out of order, causing discomfort and inadequate ventilation. Even after structural repairs installed doors continue to have issues, making them unable to close properly.

Overall, my experience at the Villas at Hermann Park has been and is extremely disappointing. The initial discrepancies, subpar cleanliness, and a multitude of ongoing issues with key amenities and apartment functionality are unacceptable. The lack of timely and effective maintenance response further exacerbated the problems. Read More